ZingTrain Event Support Staff

Job Description:

ZingTrain Event Support Staff 

Part-time, hourly position to support ZingTrain events; irregular schedule;

usually 2-3 shifts |10-15 hours/week starting ASAP.  Scheduled shifts are typically around a 7 am start with some afternoon-early evening shifts. $15.00/hour to start; gain share (bonus) potential and $.50/hour raise upon completion of orientation training, which typically takes three months.  Fewer events and hours are scheduled in July, August, and December.

Performance Expectations

Brings a great customer experience to customers and co-workers by providing logistical support for ZingTrain training events held at ZingTrain; prepares the building for guests’ arrival, facilitates food service during the event, cleans and closes up the building after an event is over. Acts as a ZingTrain host when guests are in the building, actively seeking opportunities to engage with guests and go the Extra Mile.

Specific Job Tasks

Essential Job Functions:

• Always arrives on time
• Exudes contagious energy and enthusiasm
• Room set-up (tables, chairs, etc.)
• Arranging training materials according to an established seating chart
• Comfortable being first/last person in the building, locking and unlocking doors
• Making sure sidewalks, restrooms, and all public areas are customer-ready
• Setting up and building attractive displays of food
• Serving, clearing, and cleaning up after meals
• Follows safe food handling practices/systems
• Wiping down all tables and resetting, if needed
• Taking out trash
• Washing dishes
• Uses task boards and event setup checklists to guide daily work
• Works with a sense of urgency, ensuring tasks are completed in a timely fashion
• Auditing and looking for ways to continuously improve event support systems
• Works with Zingerman’s food vendors (Deli, Roadhouse, Coffee, Bakehouse, Miss Kim) to receive, set up, and double-check event food
• Communicates closely with ZingTrain Concierge throughout shift
• Brings positive energy to all client and coworker interactions

Non-essential Job Functions:

• Vacuuming 
• Running AV systems (music, projector) and training others on how to do so
• Duplication of training materials on an as-needed basis
• Answers phone and provides other office operations support on an “as needed” basis
• Responsible (together with the rest of the ZingTrain team) for meeting ZingTrain’s Annual Plan goals

Skills/Experience Needed

• Restaurant/catering experience - preferred
• Experience and comfort with a variety of software applications (GoogleDocs and Hubspot) - preferred
• Ability to regularly lift up to 20 pounds - required
• Ability to stand, lift and bend for duration of a 6-8 hour shift - required
• Exceptional customer service skills - required
• Track record of detailed follow-through - required
• Ability to communicate effectively both verbally and in writing - required
• Willingness to ask for help and/or clarification of expectations - required
• Operate copy machine and tablet - required
• Able to print (or learn to print) nametags and labels using the Zingerman’s hand-lettering font (Muno Bold) - required

Desired Personal Characteristics

• High level of personal energy
• Trustworthy, on-time, reliable and enthusiastic
• Enjoys interacting with people and helping them enjoy good food
• Able to operate in front of clients early in the morning, and after a long day, with a smile
• Organized and detail-oriented
• Stays calm under pressure
• Quick learner who can work independently and also as a team-member
• Prefers to work within a structure/plan but able to make on-the-spot changes as needed/directed
• Believes that fun is an important part of the work experience

Who is ZingTrain?

ZingTrain is a training business that shares Zingerman’s approach to business with other organizations around the country and around the world.  We are a team of 11, and we offer 2-day seminars and a variety of private training events in our training facility on Plaza Drive, as well as virtual workshops.

Where are we?

ZingTrain is located on the south side of Ann Arbor at 3728 Plaza Drive, near CostCo. While there is a bus stop within walking distance, ZingTrain is not located on an AATA bus route.