Web & Contact Center Representative

Job Description:

We are seeking a Web and Contact Center Representative to join our team at Sentara.

In this role, you will respond to community-based inbound calls and web inquiries, providing information and services through Sentara’s web and interactive call center platforms. You will deliver exceptional customer service by offering accurate, timely, and helpful information to consumers.

The representative will also produce and maintain tracking and monitoring reports, ensure data accuracy and accessibility, and manage consumer databases to support efficient operations.

This is a full-time remote position that requires reliability, dependability, and a commitment to maintaining your assigned work shift.

Healthcare setting experience is preferred for this position.

Education

High School Graduate or Equivalent (Required)

Certification/Licensure

No specific certification or licensure requirements

Experience

• Minimum 3 years of call center experience (required)

• Experience handling community-based inbound calls (preferred)

• Prior work experience in a healthcare setting (preferred)

• Proficiency with data entry and maintaining accurate consumer databases

• Experience producing tracking, monitoring, and performance reports

• Strong written and verbal communication skills with a customer-focused approach

• Reliable and dependable with consistent attendance and adherence to assigned work shift

• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$17.31 - $28.85. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave • Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Reimbursement for certifications and free access to complete CEUs and professional development•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

About Us

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan.  The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years.  U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years.  Sentara offers professional development and a continued employment philosophy!