Warranty Administrator

Job Description:

As a Warranty Administrator, you will be responsible for processing, submitting, and tracking warranty claims to ensure timely reimbursement from manufacturers and third-party warranty providers. This role requires a thorough understanding of warranty policies, excellent organizational skills, and the ability to work closely with the service department to ensure proper documentation and claim accuracy. The ideal candidate will have prior experience in warranty administration within the automotive industry.

Responsibilities:

• Process Warranty Claims: Submit and track warranty claims with manufacturers and third-party providers.
• Establish an effective cost control policy and requirements. Manage cost control and dealer reviews and zone warranty audits.
• Manage yearly warranty rate increases across multiple manufacturer lines both parts and labor.
• Manage the warranty parts return and disposition system for each manufacturer and support the parts managers in this process.
• Documentation: Ensure all required paperwork for claims is accurate and complete.
• Compliance: Adhere to manufacturer and dealership warranty policies and procedures.
• Communication: Serve as the point of contact between the dealership, manufacturers, and warranty providers to resolve claim issues.
• Auditing & Reporting: Assist with warranty audits and generate reports on claim status and reimbursement trends. Manage warranty submission metrics, such as claim submission time, cost per vin, and damage code use.
• Training & Support: Train and guide service staff on warranty documentation and procedures.
• Oversee the development of performance plans for stores that are not meeting expectations
• Other duties as assigned.

Qualifications:

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
• Education: High school diploma or equivalent required; some college or technical training preferred. BA/BS is a plus.
• Experience: Minimum of 2-3 years of experience in automotive warranty administration or related roles. Prior warranty administration experience is required. Supervisory experience is a plus.
• Skills:
• Strong understanding of manufacturer warranty policies and procedures.
• Excellent attention to detail and ability to organize and track multiple claims.
• Proficiency in dealership management systems (e.g., CDK, Reynolds & Reynolds) and Microsoft Office.
• Effective communication and problem-solving skills for interacting with service staff and manufacturers.

Preferred Qualities:

• Experience working in a dealership environment.
• Knowledge of automotive parts and service processes.
• Ability to handle large volumes of claims while ensuring accuracy and compliance.

Physical Requirements:

• Sitting: The majority of the workday is spent sitting at a desk, using a computer and phone.
• Standing and Walking: There may be times when the warranty administrator needs to stand, walk around the dealership, or attend meetings.
• Reaching and Bending: The administrator may need to reach for files, supplies, or equipment.
• Lifting: Occasionally, there might be a need to lift or move documents, supplies, or equipment. Ability to lift up to 20 pounds.

Benefits of Working at Swickard:

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Ongoing training and support
• Opportunities for continued personal and professional growth.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

Competitive benefits package:

• Insurance: medical, dental, vision, life and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and service.
• We are a team. Everyone plays a role in our success.
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.