Visitor Experience Associate

Job Description:

Position: Visitor Experience Associate (Part-Time Day and Special Events & Programs)

Reports To: Manager of Visitor Experience
Team: Visitor Experience                                          
Status/Employment: Part-time/Nonexempt, Seasonal May through October
Schedule:  Wednesday through Sunday 9:30 a.m. to 4:00 p.m. and Evenings and Special Events as needed. $3 shift differential for evenings and special events.
Wage: Starting at $14.50 – $21.00 per hour, based upon certifications and experience.
Benefits: Free parking, Shop and Café discounts; free Employee Assistance Program, 401K opportunities, Aflac Insurance Offered, Other Benefits such as paid Discretionary Time Off (DTO) based upon the number of hours worked.

The Taft Museum of Art (TMA), located in downtown Cincinnati, seeks a part-time Visitor Experience Associate reporting to the Manager of Visitor Experience. This position is unique and requires a positive, highly organized team player who loves working with the public. Enjoy this rare opportunity to join one of the finest small art museums in the United States.  ​

Please submit a cover letter, resume, and three references through our online portal at https://www.taftmuseum.org/jobs/. Our team will review your information, and we will get back to you with the next steps. If you have questions, please email Human Resources at HRAdm@taftmuseum.org. No phone calls, please. 

POSITION OVERVIEW

Reporting to the Manager of Visitor Experience, the Visitor Experience Associate helps the Taft Museum of Art deliver its mission of providing meaningful experiences by connecting people with great art. Excellent communication skills and exceptional visitor experience focus including answering phones, stocking shelves, handling admissions, working in the Museum Shop, and helping guests with questions.

This is a critical position in delivering our mission and a world-class visitor experience for everyone at the Museum.  Opportunities for growth and career development are available.
 

CORE RESPONSIBILITES: 

Communication with our Visitors 

• Creates an exceptional first impression with Museum visitors! Cheerful and welcoming.
• Greets everyone actively, engaging all visitors with smiles, eye contact, from arrival to the property through departure.
• Interacts positively with our visitors, members, trustees, donors, contractors, and vendors, on the phone, via email, and in person. 
• Welcomes visitors when staffing the Admissions Desk, providing directions on where to go and answers their questions.
• Communicates information about current and future programs and events to each visitor.
• Communicates pertinent Museum policies and guidelines to our visitors.
• Ensures that all visitor problems are handled quickly and professionally to ensure a world-class visitor experience.

Interactions with the Public

• Answers phone calls and email using proper etiquette as described during training.
• Manages and forwards incoming calls and emails to appropriate team members providing answers to questions and messages professionally.
• Interfaces prior to opening with the Museum reservation systems to check the number and type of reservations for the day.

Shop/Admission Work & Transactions

• Recommends and completes sales transactions with guests. Provides suggestions on items in the shop, supports café food, and shares possible membership levels. 
• Ensures that all visitor transactions are accomplished in a fast, accurate, and friendly manner.
• Ensures that the drop bag is accurate upon deposit to finance.
• Thank each guest for their business at every interaction.
• Ensures the displays and service areas are maintained, stocked, and kept orderly by cleaning, straightening, re-stocking, and merchandising. 
• Counts out the cash drawer at end of each shift.
•  Ensures compliance with all cash handling policies and procedures.

Other 

• Assists setups in Cafe and other meeting rooms prior to opening to the public.
• Floats to help the Cafe team when busy, helping to clear and set up tables.
• Other duties may be assigned or assumed.

REQUIRED SKILLS & CAPABILITIES:

• Must be able to work in the evenings. The Museum is open Wednesday-Monday.
• Adhere to established departmental standard operating procedures for all matters of execution and behavior.
• Must be well-groomed, attired in clean, crisp, well-maintained uniforms with proper fitting.
• Personable and possesses excellent communication skills, both in-person and on the phone.
• Computer savvy and able to learn and operate the POS system for sales transactions.
• Very organized and able to handle multiple priorities.
• Always on time and reliable.
• Highly motivated, professional, creative, articulate, and goal-oriented, and possess the ability to work independently and collaboratively.
• Ability to use a stepladder to reach merchandise for visitors.
• Flexible, the ability to flow to work when and where is needed to ensure a positive experience for Guests.
• Love of the Arts is a big plus.
• Reliable transportation.
• Authorized to work in the US.

QUALIFICATIONS:

• High School Diploma, GED required, or National Career Readiness Certificate.
• One or more years of customer/visitor experience service. 
• Great communication skills and a desire to work with the public is a must.
• 18 years or older.

MUSEUM CORE VALUES:

All employees of the museum must strive to:

• Embrace the museum's core values of respect, integrity, excellence, creativity, and collaboration and demonstrate this understanding through words, behaviors, and interactions with our guests, staff members, volunteers, and the public.
• Learn and teach every day. Share knowledge freely with colleagues and pursue opportunities to gain new skills to enhance our success as a team.
• Appreciate, understand, and value each staff member’s expertise, background, experience, strengths, and unique perspective. Share time, energy, and knowledge with others to ensure everyone has the highest potential to succeed.
• Achieve excellence in all tasks and goals.
• Demonstrate professionalism on and off the job and always represent the Taft Museum of Art positively and professionally. Speak truthfully and fulfill promises and obligations in all museum dealings.
• Be comfortable and communicate with people of diverse backgrounds.
• Adhere to all current museum policies, procedures, protocols, and processes.
• Create a pleasant work environment by being a positive influence and respectful to every person.

The success of the Taft Museum of Art is driven by our core values of respect, integrity, excellence, creativity, and collaboration, as exemplified by our team members. 

The Taft Museum of Art is an Equal Opportunity Employer and complies with the Civil Rights Act of 1964, the Age Discrimination in Employment Act of 1976, the Americans with Disabilities Act of 1990, and other applicable employment laws. The TMA does not discriminate against employees or applicants for employment on the basis of an individual’s race, color, gender, religion, creed, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, training, placement, compensation, promotion, discipline, and termination.