Visitor Center Key Holder (Part-Time)

Job Description:

Visitor Center Key Holder (Part-Time)

Are you known for exceeding expectations? Do you embrace the Spirit of Hawai‘i? Then please keep reading because we’re looking for people like you at Hawaiian Host Group.
Who are we? Hawaiian Host Group (HHG) is a leading Hawai‘i-based consumer goods company with a portfolio of brands that includes Hawaiian Host, Mauna Loa, MacFarms, KOHO, and Kapua Orchards. Sold in over 23 countries, HHG produces a suite of products ranging from flavored macadamia nuts to artisan chocolates. Our dedicated team of Hosts of Hawai‘i is spread across our headquarters in Honolulu and offices in Hilo, Kona, Los Angeles, and Tokyo. HHG has 3 manufacturing plants in Hawai'i, as well as the state's largest single macadamia farm.
We are an excited team of people that all have one vision in common: sharing the Spirit of Hawai‘i with the world. Expect camaraderie, product tastings, and other (virtual and in-person) events that make our culture unique. And more importantly, know that your work contributes to our purpose; to make the Islands’ future flourish. We do this through our Takitani foundation that grants scholarships to deserving local students, our solar farm on the Big Island, and other social & environmental initiatives.
That’s enough about us for now, we’d love to learn more about you. Read the job description below and let us know if you’re interested. We can’t wait to meet you!
Under the direction of the Visitor Center Associate Manager, the Visitor Center Key Holder supports the overall operations of the Mauna Loa Macadamia Visitor Center (MLMVC), including the Visitor Center, surrounding grounds, food service, safety, and security. In the absence of the Visitor Center Associate Manager, the Key Holder assumes responsibility for overseeing the guest experience and food service to ensure seamless operations.

ESSENTIAL FUNCTIONS:

• Support the Visitor Center Associate Manager in supervising, managing, training, and evaluating MLMVC team members to achieve sales and service goals.
• Assist in recruiting, training, and mentoring team members to enhance performance and customer experience.
• Provide performance feedback and contribute to staff evaluations, ensuring accountability and development.
• Assign and adjust team member responsibilities based on visitor traffic flow, workload, and operational priorities.
• Oversee and support food service operations, ensuring compliance with food safety regulations. Facilitate the sale of food and retail products, including macadamia nuts and other merchandise, to visitors and staff.
• Operates point-of-sale (POS) systems and ensures accurate transaction handling, including credit card processing and cash management if applicable.
• Conduct and oversee guided tours of the garden and factory windows, ensuring an engaging visitor experience.
• Demonstrates a friendly and approachable demeanor with a focus on exceptional customer service.
• Ensure store presentation and merchandising meet company standards, keeping displays fully stocked and aesthetically arranged.
• Oversee vendor deliveries, verifying accuracy and promptly reporting discrepancies.
• Manage inventory and requisitions, ensuring adequate stock levels and timely ordering of merchandise and supplies.
• Monitor and ensure compliance with food safety, health, and company policies.
• May need to assist visitors with purchases and shipping arrangements, including online purchases, preparing shipping labels, and/or processing payments.
• Deal with safety, emergency, and security situations involving staff, customers, and facilities; provide proper notification of appropriate agencies and personnel; ensures the general safety of staff personnel, customers, and visitors.
• Prepares food items for consumption in compliance with food safety regulations.
• Support administrative and operational functions, including handling reports, maintaining records, and assisting with compliance documentation.
• Assist in resolving customer concerns and ensure a high level of guest satisfaction.
• Ensure all facilities remain clean, organized, and hazard-free to provide a safe working and shopping environment.
• Support management in enforcing company policies and procedures, maintaining a professional and efficient workplace.
• Perform all duties and maintain all standards in accordance with company policies and procedures. Special precautions to observe proper lifting and carrying techniques.
• Regular attendance is required for the position and maintains on-time and excellent attendance.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Minimum of one (1) year of supervisory or lead experience in a retail environment required, preferably in food retail.
• Ability to embody and promote our brand, delivering an exceptional customer experience.
• Strong leadership and communication skills, with the ability to effectively manage teams and engage with customers.
• Proficient in verbal and written communication, with excellent interpersonal, organizational, multitasking, time management, and attention-to-detail skills.
• Basic proficiency in Microsoft Excel, Word, and Outlook.
• Flexibility to work varied schedules, including holidays, weekends, and evenings, based on business needs.
• Experience supervising and working effectively within a multicultural team.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Standing, walking, sitting, some stair climbing, bending; overhead reaching, forward reaching, grasping, wrist movement, repetitive motion, finger dexterity; occasional carrying/lifting up to 20 pounds; normal vision (close, distance, color, peripheral, depth perception); normal hearing; eye-hand-foot coordination.

COMMUNICATION DEMANDS:

• The position requires excellent and effective communication skills, both verbal and written, to interact with all levels of the organization. Excellent interpersonal skills are required to interact with customers, vendors, and outside tradespersons. Modes of communication include receiving and responding to written or verbal requests or instructions; composing written documents; reading; conversing on the phone; sales calls; conducting meetings or visual presentations.

WORK ENVIRONMENT:

• Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 1) While performing the duties of this job, the employee is in an office or store setting and not normally exposed to weather conditions.
• 2) The noise level in the work environment in the office is generally light to moderate.
• 3) Periodically, may go through the Plant where there is exposure to high noise levels (85+ dB). Use of PPE is required in these areas.
• 4) Occasional air and ground travel required.