Virtual Receptionist

Job Description:

At Berkshire Receptionists, we're in the business of relationship building. By joining our team, you represent the first impression for our clients, from innovative law practices to around-the-clock contractors, essential medical practices, and more. Helping connect the dots between professionals and their customers, making a difference one call or chat at a time! Do so while also enjoying our company benefits, incentive opportunities, welcoming family culture, and more!

Our Mission: To forge seamless connections between businesses and their clientele through tailored communication solutions, nurturing lasting relationships, and consistently surpassing expectations. Are you driven by a passion for customer service? Whether you're seeking full-time or part-time opportunities, we're eager to connect with you!

Operator Role:

Empathize. Communicate. Resolve.

• We're seeking top-notch Customer Service Representatives to deliver exceptional support.

We proudly serve a diverse range of industries, ensuring exceptional communication solutions tailored to meet the unique needs of each client. We're adept at providing seamless support across all industries.

Responsibilities:

• Engage with customers professionally and empathetically to understand their concerns and complaints, adhering to all scripting guidelines.
• Provide timely and accurate assistance, addressing customer concerns with efficiency and courtesy.
• Take accurate phone messages during customer interactions, ensuring clear and detailed documentation.

Skills:

• Empathy and compassion towards customers' situations
• Keen attention to detail
• Strong verbal and written communication skills
• Ability to maintain positivity and patience under pressure
• Intermediate to advanced computer skills