Vice President, Partnerships and Account Management

Job Description:

Vice President of Partnerships and Account Management | Full-Time, Remote (Central or Eastern Time Zones)

ABOUT US!

At Kooth, our mission is to create a welcoming space for effective personalized digital mental health care that is available to all. We do this by leveraging an early intervention model and theory of change that empowers young people (13-25 years old) to overcome challenges, unlock their full potential, and lead fulfilling lives. We're not just a service; we're a culture of care – committed to inclusivity, innovation, and impact. 

Our culture is driven by our values - Alongside You, Flexible, Compassionate, Committed, and Safe.  These values are present in the work that we do, the environment in which we do it, and in the relationships we have with our service users, peers, and leaders. With Kooth, you will be a part of something bigger than yourself. We offer more than just a job. We offer you the chance to positively impact one of the greatest challenges of our time. 

WHAT YOU WILL DO!

Role Objective:

The Vice President of Partnerships and Account Management is a strategic leadership role responsible for driving growth through high-impact partnerships and ensuring exceptional client relationships. This role will oversee the development, execution, and optimization of strategic partnerships while leading an account management team to drive retention, satisfaction, and expansion among existing clients.

Primary Job Responsibilities:

Partnerships Strategy & Execution:

• Develop and execute a comprehensive partnerships strategy to educate, secure awareness, secure advocates and seek potential areas for collaboration within all areas of the ecosystem - education, healthcare, community sector, non-profit, policy think tanks, and affiliated organizations to ensure Kooth and Soluna are viewed as an integrated and embedded part of the system and drive sustainability. 
• Identify, evaluate, negotiate, and establish strategic partnerships with key industry players to drive business growth.
• Foster long-term relationships with partners to maximize value and collaboration.
• Work cross-functionally with product, marketing, data analytics/research, and sales teams to enhance partnership success.
• Track, analyze, and report on partnership performance and optimize strategies accordingly.

Account Management & Client Success:

• Lead and mentor the account management team to deliver best-in-class client experience and drive account growth.
• Develop strategies to improve customer retention, upsell opportunities, and overall satisfaction.
• Establish and refine key account management processes to ensure seamless onboarding and continued engagement.
• Partner with internal teams to ensure customer feedback informs product development and business strategy.
• Develop key metrics and KPIs to measure client success and satisfaction.

Leadership & Team Development:

• Build, mentor, and scale a high-performing partnerships and account management team.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Serve as a key thought leader and ambassador for the company in external partnerships and industry events.

Stakeholder Management:

• Cultivate and maintain strong relationships with key internal and external stakeholders, including external leaders in the education, healthcare, community, policy think tanks and political sectors. 
• Act as a strategic advisor to senior leadership, providing data-driven insights and recommendations on partnerships and account strategies.
• Effectively communicate business objectives, performance metrics, and key initiatives to ensure stakeholder alignment.
• Align partnership and account management strategies with broader corporate goals to ensure sustainable business growth.
• Proactively manage stakeholder expectations and resolve potential conflicts to foster long-term collaboration and success.

Qualifications

WHAT YOU WILL BRING!

Education and Experience Requirements:

• 10+ years of Healthcare IT solutions experience in partnerships, business development, and/or account management, with at least 5 years in a leadership role. Preferred domain experience in behavioral healthcare. 
• Proven track record of successfully establishing and managing strategic partnerships across multiple areas of the behavioral health ecosystem that drive revenue.
• Strong leadership and team management skills with experience scaling teams.
• Exceptional negotiation, communication, and relationship-building skills.
• Data-driven approach to measuring success and making informed decisions.
• Experience managing large strategic accounts and partnerships in one or more of the following domains: Public Sector, Payer, K12 or Higher ED.
• Experience in youth mental health is a plus.
• Ability to travel, approximately 30% of time. 

Key Competencies:

• Strategic thinking and business acumen.
• Strong analytical and problem-solving skills.
• Ability to build processes and structure with teams.
• Ability to influence and collaborate with cross-functional teams.
• Adaptability and ability to thrive in a fast-paced environment.
• Ability to work in the ambiguity of a changing environment.
• Customer-focused mindset with a commitment to excellence.
• A team leader who can build, manage, support and stretch a growing team. 
   

WHAT YOU WILL GET!

Here are some of the exciting benefits you will receive as a team member at Kooth:

• Excellent Medical, Dental and Vision Benefits
• Prescription Drug Coverage
• Generous Paid Time Off
• 8 Paid Holidays Plus Two, ½ day Holidays (Christmas Eve and New Year’s Eve)
• 401(K) Retirement Plan

Compensation: Base salary $170,000-$200,000 plus bonus, employee equity program, and benefits.

We believe in valuing candidates' time by creating a transparent process including sharing salary ranges in all states regardless of local laws. Salary offers will vary based on applicant’s education, experience, skills, and abilities.

Equal Opportunity

Kooth provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.

Kooth is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or reasonable accommodation, please let your Talent Partner know during initial communications.