Vice President of Professional Services
Apply NowLocation:
Dallas, TX, US
Company:
Vantage Point Consulting is a rapidly growing company focused on delivering exceptional professional services across various industries.
Summary:
The Vice President of Professional Services will lead the delivery team, set standards, and cultivate client relationships. The ideal candidate will have extensive experience in professional services and managing teams within a Salesforce environment.
Requirements:
Hard Skills: Understanding of financial metrics associated with Services Delivery (Utilization, Margin, Delivery Efficiency, etc.), Strong verbal, written, and client communication skills, Ability to perform in a metrics-driven, process-based organization, Organizational skills such as prioritization, proactive management, meeting organization, and action follow-through
Experience: 10+ years in Professional Services roles with demonstrated growth and increasing responsibility, 5+ years leading a Professional Services practice in the Salesforce ecosystem, Extensive experience with managing people, including mentoring and leadership skills
Job Description:
Description
Vantage Point is seeking a Vice President of Professional Services to join our rapidly growing, highly talented, and fully remote team! The VP of Professional Services will have proven experience leading Professional Services teams on a national scale and will set, align and drive delivery standards that exceed client expectations. This role leads all efforts in Delivery and Professional Services best practices.
Primary Responsibilities:
- Build and Manage team functionality, processes, and methodologies to ensure the team follows standardized procedures efficiently for all engagements
- Focus on quality standards, technical leadership, operations, people management, skills development, and executive collaboration to meet business goals and objectives
- Planning, managing, and reporting on the overall Professional Services P&L and forecasting
- Manage the overall Professional Services team budget, including hiring, training, travel, technical resources, events, etc.
- Manage team functionality, processes, methodologies and ensure the team runs efficiently for all engagements
- Develop programs and policies to meet company expectations with an emphasis on trusted advisor skills and standards in the practice
- Cultivate relationships with strategic clients, understand their industry norms and trends
- Add strategic consultative value to portfolio discussions, client engagements
- Establish and manage expectations, deliverables, and service level agreements
- Optimally map and align resources to projects/portfolios, ensuring Utilization goals are met for each Professional Services resource
- Communicate priorities, challenges, and results to the team as well as executive leadership
- Increase project and program delivery accuracy in terms of time, quality, and costs while driving improvements in overall customer satisfaction
- Ensure the team is adhering to all compliance requirements for all client engagements
- Manage team performance, set standards, goals, and objectives for the team as a unit, as well as individually
Additional Responsibilities:
- Build and sustain optimal talent levels: Identify delivery practice resource needs, including technical and capabilities/roles and experience level
- Create opportunities for team members to advance and share technical knowledge
- Act as point of escalation for technical knowledge
- Develop training and performance improvement plans to keep skills and performance up to standards
- Support and coach Delivery leaders in identifying and creating coaching moments for team members
- Scale talent capabilities to anticipate growing technical customer needs and business offerings
- Serve as a member of the Leadership team supporting Executive strategy, upholding culture, values, and mission
- Understand and drive decision support based on core business metrics and indicators
- Proactively review and set meeting cadence with the leadership team to discuss Delivery needs and performance
