Vice President, Client Success – Enterprise and Strategic Clients

Job Description:

Vice President, Client Success – Enterprise and Strategic Clients

Lantern is looking for a VP of Client Success to lead our Large Client (Strategic and Enterprise) segment.

This role exists today but as the organization has grown, we are hiring a second VP of Client Success for the segment. Each VP will have responsibility for approximately half of the segment. The goal of this role is to create exceptional relationships with our Large Segment Clients (10K+ EE's). This is a critical role that directly influences revenue and success of our largest clients. 

Location: Remote | USA | Travel Required

Responsibilities:

Team Leadership: 

•  Hire, lead and mentor a team of dedicated client success executives (quota-carrying). 
• Create a collaborative and high-performance team culture. 
• Provide coaching, training, and support for professional growth.

Revenue Growth:

• Develop and execute strategies to drive revenue growth within the large employer portfolio. 
• Identify opportunities for upselling and expanding our services. 
• Ensure revenue targets are met and exceeded. 

Client Relationship Management:

• Build and nurture strong relationships with our large employer clients. 
• Understand client needs and align our services to meet their objectives. 
• Act as an executive sponsor for key clients. 

Client Retention:

• Focus on renewing and retaining high-value strategic accounts. 
• Implement retention strategies to ensure a solid client base. 
• Address client concerns and issues promptly and effectively.

Operational Excellence: 

• Drive operational efficiency and excellence within the client success team. 
• Establish data-driven systems for performance management. 
• Develop and implement standardized processes to ensure consistency in client service. 

Strategic Planning: 

• Define clear goals, strategies, and plans to achieve and exceed revenue targets. 
• Continuously evaluate and adjust strategies to meet changing market dynamics. 

Reporting and Communication: 

• Regularly report progress to the executive leadership team and other client success leaders. 
• Provide insights into market trends, client feedback, and opportunities for improvement. 

Cross-Functional Collaboration: 

• Collaborate closely with sales, marketing, network, member services, and other departments to ensure a unified approach. 
• Work together to deliver exceptional value to our clients. 

Requirements:

• Proven track record of driving client success within growth stage companies. 
• Strong experience in managing teams that partner with large enterprise clients. 
• Leadership experience with a track record of building and developing high-performing teams. 
• Exceptional communication and interpersonal skills. 
• Strategic thinker with the ability to analyze data and make data-driven decisions. 
• Demonstrated ability to work in a fast-paced environment. 
• Experience with employer-sponsored benefits.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Flexible Time Off
• Paid Parental Leave