Vendor Manager

Job Description:

Works as a liaison between vendors and the Dual Eligible line of business within the organization. Will manage all aspects of vendor activity, including but not limited to vendor compliance, engagement, oversight, and performance.

Essential Functions

• Reviews and negotiates terms of vendor contracts and communicates with vendors regarding day-to-day matters.
• Responsible for onboarding new vendors from requirements gathering to go live and post go-live.
• Works with internal stakeholders during the onboarding phase to ensure a successful launch.
• Builds and maintains positive relationships with vendors and monitors vendor performance.
• Evaluate ongoing relationships and contract changes needed prior to the term date. Ensures key stakeholders are kept abreast of vendor relationship changes and or potential impacts to vendor relationships.
• Responsible for working with vendors on key deliverables, including member materials generation.
• Research invoice and contractual issues and resolve discrepancies.
• Develop correction action and quality improvement plans for standards that are not met by vendors.
• Conduct monthly meetings, document, discuss, and resolve issues, as well as monitor completion of action items.
• Leads the onboarding and transition of new vendors.
• Monitor compliance with all contractual requirements, vendor performance, and reporting.
• Hold self and others accountable to meet commitments.
• Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.
• Build strong relationships and infrastructures that designate Mass General Brigham Health Plan as a people-first organization.

Qualifications

Education

• Bachelor's Degree Business preferred

Experience

• At least 3-5 years of vendor experience, preferably in Medicare Advantage and D-SNP

Knowledge, Skills, and Abilities

• Demonstrate Mass General Brigham Health Plan's core brand principles of always listening, challenging conventions, and providing value.
• Bring fresh ideas forward by listening to and working with employees and the people we serve.
• Respect the talent and unique contributions of every individual and treat all people in a fair manner.
• Strong, demonstrated track record of the ability to execute on time, on budget, and on scope.
• Strong aptitude for technology-based solutions.
• Ability to inject energy when and where it’s needed.
• Current in healthcare trends.
• Demonstrated forward, visionary thinking; ability to see “what is” and envision “what could be.”
• Ability to develop, introduce, defend, and gain support for new ideas and approaches.
• Excellent leadership skills and leadership track record.
• Ability to translate and communicate complex topics in a variety of forums, tailoring communications to effectively fit and influence the targeted audience, strong executive presence, presentation, and communication skills. Strong verbal, active listening, and written communication skills required.
• Ability to view the long-range trends and cycles of the business and industry and see the “big picture.”
• Ability to apply a variety of strategic frameworks to analyze problems and to guide and develop solutions.
• Ability to challenge the status quo and drive innovative thinking and the capability to successfully implement strategy.
• Excellent interpersonal skills, including the ability to influence others at all levels of an organization.
• Strong EQ; exercises self-awareness; monitors impact on others; is receptive to and seeks out feedback; uses self-discipline to adjust to feedback.

Additional Job Details (if applicable)

Working Conditions

• This is a remote position with monthly onsite meetings at Assembly Row, Somerville (attendance is highly encouraged)

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.