University Operations Coordinator

Job Description:

The Role 
As a University Operations Coordinator, you will play a key role in onboarding new university partners onto the College Pads platform and supporting existing partnerships by rolling out new features and tools over time. You’ll collaborate closely with College Pads' Partnerships team, our Development team, and StarRez's Product & Tech teams to deliver a seamless implementation experience and ensure long-term success for our university partners.

This role is a great fit if you bring strong project management skills, a collaborative mindset, and a passion for delivering exceptional client experiences. While this isn’t a sales role, you’ll work directly with university stakeholders to support successful platform launches and ongoing optimization.

Role Specifics 
Work Location: Remote, US 
Travel: Less than 5% (The percentage of travel is an estimation, and it could vary up or down based on business needs throughout the year.) 
Reporting Structure: This role reports to the Operations Manager, College Pads.

What You Will Own 

• Oversee the full onboarding process for new university partners, ensuring an efficient and successful platform launch 
• Serve as a primary point of contact for university stakeholders (including but not limited to housing, IT, and legal staff) throughout the onboarding process 
• Collaborate cross-functionally with College Pads and StarRez teams to facilitate smooth platform implementations 
• Work with university partners to roll out new features, tools, and enhancements post-launch 
• Manage project timelines, milestones, and deliverables to keep implementation projects on track 
• Set up demo environments for prospective university partners to showcase platform capabilities 
• Identify opportunities to streamline the implementation process and enhance partner satisfaction 

Required Qualifications 

• 2+ years of experience in project management, implementation, customer success, or a related field 
• Strong organizational and time management skills, with the ability to manage multiple projects simultaneously 
• Excellent verbal and written communication skills, with the ability to build strong relationships with university partners 
• Ability to collaborate with cross-functional teams, including technical and non-technical stakeholders 
• Proficiency in project management tools (e.g., JIRA, Monday.com) and collaboration tools (e.g., Google Workspace, Slack)

Preferred Qualifications 

• Experience with SaaS platforms, higher education, or student housing is a plus 
• Previous experience in higher education, student housing, or technology implementation 
• Familiarity with the needs and challenges of university administrators and students in the housing search process 

Reasons to join our Team:  

• Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years  
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members  
• A supportive team environment with emphasis on learning and development opportunities 
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!   

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.