Training and Applications Engineer – Printing & Color Solutions

Job Description:

Imagine yourself…

• Growing your expertise and expanding your skillset with every project. 

• Owning your ambition and fueling your career growth. 

It’s all possible with a role at X-Rite Pantone, the global leaders in color science and technology.

X-Rite Pantone, a Veralto company, provides complete end-to-end color management solutions for clients in every industry where color matters. At X-Rite Pantone, you’ll deftly blend the art and science of color to help customers inspire, select, measure, formulate, communicate and match color so that users get color right the first time, every time. And along the way, you’ll build a vibrant career through rich skill-building opportunities, on-the-job learning, and coaching and training that supports your continued development and growth.

Reporting to the Applications Manager P&P, the Training and Applications Engineer will be responsible for providing pre-sales support, delivering customer training sessions, offering ongoing technical application support, and collaborating with product management and engineering teams to deliver VOS (Voice of Sales) and VOC (Voice of the Customer) feedback on new products. This is a remote position, with up to 80% travel across the U.S.

In this role, a typical day will look like:

• Deliver training sessions to customers through various methods, including onsite at customer locations, classroom settings, and virtual platforms (e.g., Microsoft Teams).

• Lead training sessions for X-Rite Support Teams, Product Application Specialists, and Regional X-Rite employees, demonstrating and educating them on the use of X-Rite products.

• Act as the knowledge champion for specific X-Rite products, markets, and applications. This includes managing Knowledge Base content for assigned areas and collaborating with product development teams on new or updated product releases.

• Provide efficient and effective customer support via phone, email, and web-based platforms within the X-Rite Technical Support environment. Combine personal industry knowledge, product expertise, and the Knowledge Base to resolve customer issues related to software and hardware installations, drivers, databases, and other product-related topics.

• Meet or exceed team and individual performance goals, including Response Time (Average time to respond to a customer inquiry) and Resolution Time ( Average time to resolve a customer issue).

• Create and maintain Knowledge Base materials, including but not limited to FAQs, videos, slide decks, technical documents, competitive analyses, white papers, case studies, online tutorials, and printed brochures.

• Conduct pre- and post-release testing on new product launches to ensure products meet specifications and to provide customer-driven feedback (VOC) to product management and engineering teams.

• Support Sales Directors and Field Sales Representatives by assisting with the creation and implementation of critical customer programs, ensuring 100% customer follow-up and thorough communication regarding issue resolution.

• Foster teamwork, collaboration, and positive interaction within and across teams and other departments.

The essential requirements of the job include:

• Experience in the printing and packaging industry is strongly preferred.

• Proven ability to deliver training sessions and communicate complex technical information clearly to diverse audiences.

• Strong interpersonal and communication skills, with a customer-focused approach.

• Experience with instruments and software similar to those manufactured by X-Rite.

• Proficiency in PC applications, including Windows, Microsoft Office (word processing, spreadsheets, databases), and familiarity with Macintosh OS.

Our Benefits:

• Permissive Paid Time Off.

• Employee bonus program based on business success, plus an annual salary review.

• Accident insurance and preventive healthcare (medical, dental, and vision) starting on Day 1.

• Training and development opportunities.

• 401(k) savings plan.

• Tuition reimbursement from Day 1.

• Attractive employee referral program.

• Paid maternity and paternity leave.

• Employee events, sports activities, and social clubs.

• Wellbeing Program with rewards.

• Employee Assistance Program offering legal, financial, and counseling resources.

X-Rite Pantone is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

US ONLY: 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $85,000 - $90,000 USD per year. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.
 

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