Teller I (Part-Time)

Job Description:

At Dedham Savings, we believe that being here for the journey means supporting our clients every day in a friendly and professional manner every day. While our employees are committed to helping our clients, we are committed to our employees. After all, we wouldn’t have made it 192 years without them! To support our employees, we offer a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Dependent Care, Child Care Subsidy, Retirement, Life Insurance and many other benefits.

PURPOSE

The part-time Teller I performs a variety of customer service and related duties to provide service to Bank customers in conformance with established Bank policies, strategies, and procedures. Receives and pays out money, keeps records of money and negotiable instruments involved in financial transactions, and communicates with customers in person and over the phone while answering questions related to their existing accounts and/or offering other products and services when deemed appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet customers of the Bank cordially and professionally and provide efficient, effective, and courteous customer service in person and via the telephone in addition to processing customer transactions and balancing and reconciling daily cash settlements while remaining in compliance with established Bank policies and procedures, federal and state laws.
• Process customer deposits, withdrawals, and payment transactions; complies with all Bank Secrecy requirements.
• Accept and process loan payments.
• Understand, explain, and cross-sell, as part of the Bank’s referral program, the Bank’s products, and services of benefit to the customer such as checking and savings accounts, certificate of deposit accounts, loan products, credit cards, debit cards, and digital services.
• Balance all transactions and cash upon completion of assigned shift and resolve any discrepancies.
• Perform related customer service, clerical, and teller duties as assigned or requested.
• Participate in the consolidation of daily teller work and the balancing of the ATM.
• Maintain updated knowledge of Bank products and services.
• Participate in community activities representing Dedham Savings.
• Perform all duties by prescribed regulatory compliance guidelines. Ensure compliance with established security procedures as well as cash handling procedures.
• Adhere to audit and regulation policies and procedures and complete annual training on all required regulations, including Regulation CC, AML/BSA, and GLB/Privacy.
• Adhere to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.
• Exhibit ability and desire to embrace and enhance the Dedham Savings culture.

Consider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance customer service quality.