Technical Writer (Contractor)

Job Description:

THE OPPORTUNITY

Wavicle is hiring a Technical Writer who can assist our client with developing technical support documents and user training guides on new and existing projects.

WHAT YOU WILL GET TO DO

• Write and edit technical and procedural documents including user guides.
• Collaborate with the Salesforce team business and IT teams to write documentation for specific products and processes.
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Work with development and support leads to identify documentation repositories, revise, and edit, and determine best solutions for data compilation and centralized storage.
• Creates/recommends templates and follows company's best practices and style guides.
• Responsible for setting up document structure and its easy to maintain. Recommendations of using Atlassian product called Confluence vs. SharePoint or other applications.

WHAT YOU BRING TO THE TEAM

• Bachelor or Master’s degree in Computer Science, Engineering, Information Systems or relevant degree is required.
• 5+ years of technical writing experience as an effective technical writer.
• Healthcare or related industry experience (e.g., insurance, pharma) is highly desirable.
• Must have experience with software and data domains for documentation; preferably product documentation.
• Experience with structuring a library of documents so information can easily be categorized and found by various users.
• Excellent organizational skills and attention to detail.
• Ability to present complex data in clear, concise manner.
• Strong verbal and written communication skills.
• Ability to handle multiple projects simultaneously.
• Proven ability to learn quickly and understand complex subject matter.
• Must be located in USA for client access and have availability across Eastern or Central time zone working hours (i.e., between 8a and 5p in either time zone)