Technical Support Specialist
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Full-time
Remote
22d ago
Location:
US
Company:
The hiring company is a leading technology solutions provider specializing in innovative software applications.
Summary:
The Technical Support Specialist will assist users in resolving software issues through various support channels. Applicants need proven customer service experience and familiarity with operating systems.
Requirements:
Hard Skills: troubleshooting, software installation, customer communication
Experience: Proven experience in technical support or customer service.
Job Description:
Technical Support Specialist
Job Description
We are seeking a dedicated Technical Support Specialist to assist users in resolving software issues. You will provide support via email, phone, and remote access.
Responsibilities
- Respond to customer inquiries and troubleshoot technical issues.
- Provide software installation guidance and training to clients.
- Document all customer interactions in the ticketing system.
Qualifications
- Proven experience in technical support or customer service.
- Familiarity with common operating systems and software applications.
- Excellent problem-solving skills and attention to detail.