Technical Support Champion (Flexible, Contract Role) (Remote)

Job Description:

Why Apply?

• Flexible, contracting role (10–20 hrs per week)
• North American Timezone (EST preferred)
• Entry-mid level role
• 100% remote and flexible
• Work with a team that is invested in your success

Does this sound like you?

• You absolutely love helping people and solving problems together
• You are passionate about web development
• You are organized & pay close attention to detail
• You are familiar with Memberstack
• You can troubleshoot your way through a web development problem

Must-have skills

• Effective and empathetic writing + communication skills in English 💬
• Strong understanding of web development fundamentals ⚒
• Basic-Intermediate understanding of HTML and CSS 👩‍💻
• Basic understanding of JavaScript 👾
• Proficient in building HTML/CSS websites from scratch
• Experience working with Webflow
• Experience with Zapier and/or Integromate
• Nice-to-have: Squarespace, Duda, etc.

Why we're hiring for this role

Since Day 1, Memberstack has gone above and beyond to help every customer get set up with our product and get the most value out of it. We love helping our customers, and they love supporting us back (here's what our customers say about us).

We're honest in the advice we give our customers, diligent with our actions, and strive to be as accessible to our customers as friends are. We see Customer Support as a critical part of influencing our direction as a company and product. We're not only supporting existing customers but also building early processes to support the next 10,000 customers.

We're offering flexible Customer Support roles to help Memberstack scale as our user base is growing rapidly.