Technical Solutions Engineer

Job Description:

We are seeking a highly motivated and skilled Technical Solutions Engineer to join our dynamic team in the payment orchestration industry. This role will focus on providing technical expertise and support to clients and internal teams, ensuring seamless integration and implementation of payment solutions. The ideal candidate will have a strong background in payment systems, technical troubleshooting, and a passion for delivering exceptional customer service.

Key Responsibilities:

Solution Design & Implementation:

• Collaborate with clients to understand their technical requirements and business needs related to payment systems.
• Design and implement technical solutions for payment gateway integrations, transaction processing, fraud prevention, and other payment-related services.
• Assist clients with customizing payment solutions to meet specific business or technical requirements.

Client Support & Troubleshooting:

• Act as the technical point of contact for clients during the onboarding process and post-deployment.
• Provide troubleshooting support to clients and internal teams on payment systems, integrations, and transactions.
• Resolve technical issues quickly and efficiently, ensuring minimal disruption to client operations.

System Integration & Testing:

• Support the integration of payment solutions with clients' existing systems, including e-commerce platforms, mobile applications, and operational and financial reporting systems.
  Coordinate technical testing to ensure the functionality of payment systems across different environments.
• Provide documentation and training to clients on how to use payment solutions effectively.

Collaboration with Development Teams:

• Work closely with software developers, product managers, and other cross-functional teams to improve existing payment products and services.
• Provide technical feedback and suggestions for product improvements and enhancements based on client interactions and feedback.

Documentation & Reporting:

• Contribute to maintaining detailed technical documentation for payment solutions, including integration guides, troubleshooting manuals, and client-specific configurations.
• Create reports on the status of ongoing projects, system issues, and client interactions.

Security & Compliance:

• Ensure that all payment solutions adhere to industry security standards, such as PCI-DSS, and relevant regulatory requirements.
• Advise clients on best practices for maintaining secure payment systems and preventing fraud.

What we’re looking for:

Experience:

• 3+ years of experience in technical support or solutions engineering, preferably in the payment or fintech industry.
• Familiarity with payment processing systems (e.g., credit card payments, ACH, mobile payments, digital wallets).
• Experience with API integration and troubleshooting.
• Knowledge of industry standards and regulations such as PCI-DSS, GDPR, and other payment security frameworks.

Technical Skills:

• Strong understanding of software development and integration, including APIs, RESTful services, and web technologies (HTML, CSS, JavaScript).
• Knowledge of cloud platforms (AWS, Azure, Google Cloud) and payment gateways.
• Ability to analyse and troubleshoot complex technical issues.

Soft Skills:

• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Strong problem-solving skills and attention to detail.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Customer-focused with a dedication to providing exceptional service.

Preferred Qualifications:

• Experience working in a SaaS (Software as a Service) environment.
• Certifications related to payment systems or security (e.g., PCI-DSS, AWS Certified Solutions Architect).
• Familiarity with Agile development methodologies.

What we offer:

• Remote working allowance
• 33 days' holiday, including public holidays
• Birthday off
• Flexible and remote working
• Family healthcare
• Life insurance
• Employee assistance programme 
• A culture that champions rapid career progression
• Regular team events & socials