Supply Specialist

Job Description:

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options—whether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation

With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel.

Why Join Us

• Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
• Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
• Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
• Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

About the Role

Title: Supply Specialist 

Reports to:  Service Operations Manager

Location: Remote

CharterUP is seeking a proactive and organized Supply Specialist to take ownership of trip assignment and vendor management within a specified geographical region. This role is critical in ensuring efficient trip management, maintaining vendor relationships, supporting cross-functional projects, and driving continuous improvement in operational processes. The ideal candidate thrives in a fast-paced environment, is highly detail-oriented, and excels in both independent work and team collaboration.

Schedule: Monday-Friday 9AM-6PM EST, 1 weekend a month with alternate days off during the week

What You’ll Do

Operational Oversight:

• Manage day-to-day operations within the region to ensure trips are assigned, executed, and completed in alignment with company standards.
• Responds immediately to failures in service delivery, identifying and executing alternate solutions. 
• Assign trips to operators within margin parameters while tracking availability to ensure optimal resource use.
• Monitor and action cases in ticketing system to address exceptions just as service delivery failures and pricing negotiations 
• Maintain and report on supply and demand trends across the region, including provider availability and pricing.

Vendor Relations:

• Build and maintain strong, positive relationships with vendors and key stakeholders.
• Resolve vendor issues and respond to inquiries via phone, email, and ticketing system in a timely and effective manner.

Market Analysis:

• Collect, analyze, and report on key operational data, including pricing trends, vendor performance, local events, and supply metrics.
• Stay informed on industry and regional trends to inform operational strategy and identify areas for growth or improvement.
• Contribute to cross-functional initiatives and special projects as assigned.

Problem Solving & Communication:

• Quickly address and resolve transportation-related issues, including trip delays, vehicle problems, or customer complaints.
• Collaborate with internal teams and external partners through various communication platforms such as Slack, email, phone, and ticketing system.

What You’ll Bring

• 2+ years of experience in operations, logistics, or vendor management preferred
• Excellent organizational and time-management skills
• Strong mathematical skills with the ability to calculate margins, analyze pricing data, and make cost-effective decisions
• Experience negotiating pricing and terms with vendors to optimize profitability.
• Proven ability to manage multiple tasks and prioritize effectively.
• Strong interpersonal and communication skills.
• Proficiency in tools such as Slack, Sprinklr, and Excel (or similar).

Recruiting Process

• Step 1 - Video call: Talent Acquisition interview
• Step 2 - Video call: Hiring Manager interview
• Step 3 - Video call: Team interviews
• Step 4 - Offer & reference check
• Welcome aboard!

Compensation:

$31.25 - $31.25 USD

Global Benefits & Perks at CharterUP

We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team.

• Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states.
• Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.
• Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.
• Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
• Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.
• Referral Rewards: Earn bonuses for bringing top talent to the team.
• Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.
• Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.

CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know.

Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.

We hire in the U.S. and Canada and are actively expanding our global footprint.