Supplier Performance Manager

Job Description:

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Manager, Supplier Performance Management Program

• Responsible for the day-to-day management and oversight of the Suppliers.
• Primary responsibility for Supplier contractual compliance as well as ensuring completion of program deliverables
  • Scorecards
  • Surveys
  • QBR
  • Action plans-if necessary
• Act as the primary contact for Suppliers regarding:
  • Service delivery expectations
  • Operational direction and oversight
  • Problem resolution
• Serve as liaison between Supplier, FM team and Sourcing team regarding service delivery expectations, operational direction and oversight, contractual compliance, and problem resolution.
• Continually monitor and improve the end-to-end Supplier Performance Management (SPM) Program to meet the supplier management requirements as outlined in the MSA with the Client.
• Ultimate accountability to ensure all program deliverables are completed on time and accurate, including: risk rating refreshes, scorecarding, supplier business reviews, compliance audits, and supplier training.
• Effectively “manage by influence” to drive full compliance among various stakeholders regarding adherence to SPM program, playbook requirements, and data integrity.
• Effectively interface and partner with Client senior leaders to ensure alignment regarding program requirements, management strategy, processes, and ongoing deliverables.
• Create and deliver training to cross-functional Supplier Performance Managers related to scorecarding, Business Reviews, and other program requirements.
• Partner with service line SPOCs to ensure the SPM program is well integrated with on-account service lines; promote partnership and cooperation to ensure support with overall SPM program success.
• Identify and solve process gaps by identifying failure points, engaging stakeholders, investigating potential solutions, and effectively implementing the best solution in a clear, documented format for use by all stakeholders to sustainably improve performance.
• Identify serious or high-risk Supplier-related incidents, issues or problems and escalate via the Supplier Risk & Escalation Process* as appropriate.
• Ability to pull data from BI, Corrigo, Jaggaer, Avetta and other supplier management platforms to aggregate data and extrapolate supplier performance.
• Monitor supplier performance to contracted scopes of work.
• Assist with audit and compliance deliverables
• Manage Corrective Action Plans (CAP) for suppliers that are not meeting contracted duties.
• Report on supplier performance ratings on a regular cadence as determined by account team.
• Possess excellent communication skills to work across multiple Service Lines within the organization.
• Successfully manage multiple competing priorities.
• Serves as dotted-line manager to our Corrigo analyst providing guidance regards account specific needs

Education/Training
Minimum Required: Bachelor’s Degree (or equivalent professional experience)

Vendor management experience preferred

• Experience in Facilities and Construction Project Management and Sourcing is a plus
• Proven track record of excellent internal and external customer service
• Ability to drive accountability, strong critical reasoning and follow through
• Exhibits strong interpersonal skills, leadership skills, and problem solving / conflict resolution abilities
• Excellent verbal and written communication skills with the ability to communicate professionally
• High degree of innovation with the ability to work with minimal supervision in a fast-paced environment
• Proficient in the Microsoft Suite, BI, Smartsheet and other JLL technology reporting platforms.

Estimated total compensation for this position:

120,000.00 – 135,000.00 USD per year

Location:

Remote –Charlotte, NC, Raleigh, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays