Student Information System Administrator - Jenzabar

Job Description:

Description

Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit www.CollegisEducation.com.

Position Summary:

The Student Information Systems (SIS) Administrator will provide technical support to the Student Information Systems including Jenzabar CX/EX/J1 On-prem, Hosted, and   JaaS Applications. This position will interact with multiple departments in an academic setting as well as Collegis internal teams to manage timelines and deliverables.

Primary Responsibilities, Essential Functions and Requirements:

• Act as a technical resource for SIS and related projects
• Take primary ownership of support for Jenzabar, escalating and advocating as needed to ensure the best level of support for the Partner
• Work independently and as part of a diverse and dispersed team
• Work as a team member to set up and maintain end user support for the SIS
• Communicate with vendors to aid in resolving general operational problems and technical issues
• Provide excellent customer service with the ability to research, resolve and respond to partner   inquiries accurately and in timely fashion
• Perform routine management   tasks, including transferring, loading, archiving, and converting data for purposes of managing, maintaining, and securing student information
• Develop and/or Maintain 3rd party software integrations using API’s, flat files, etc. as required to   maintain data synchronization with the SIS
• Work with cross-functional teams to identify changes in process and necessary system configuration to support the institution 
• Prepare written materials (e.g., reports, documents, etc.) for the purpose of documenting processes and providing instructions to others
• Respond to support requests (tickets) as assigned, documenting and resolving within established guidelines
• Organize and prepare system software documentation, procedural documentation, and operational instructions to promote efficient utilization
• Collaborate with Collegis and Partner Institution stakeholders to establish production schedules, resolve issues, and generate reports
• Work with stakeholders to provide maximum ROI for the institution.
• Prioritize workload to accomplish necessary duties on schedule
• Assist in configuration, setup, and conversion of systems
• Work closely with SIS users and vendors to identify and resolve systemic issues
• Submit enhancement requests to vendors as appropriate.
• Adhere   to and enforce appropriate information security policies based on the sensitivity of Company and Partner Institutional data, reporting any security related issues
• Reduce   risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer
• Other duties as assigned 

Experience and Qualifications:

• 3+ years of related experience
• Knowledge of Higher Education practices, procedures, and standards.
• Comprehensive knowledge of Jenzabar CX/EX/J1 Student Information systems. 
• Strong comprehension of MS   SQL Server, SQL language, Stored Procedures, etc.
• Proficient in MS Office applications:   Word, Excel, PowerPoint, Access, etc.
• Strong communication, customer service, and interpersonal skills.
• Ability to communicate clearly and concisely, at appropriate levels, both in oral and written form using a variety of communication methods and tools to ensure the appropriate   flow of information and collaboration
• Ability to compose correspondence, reports, and other written materials
• Ability to read, analyze, and interpret information
• Ability to maintain strict confidentiality of Company and Partner Institutional data, especially regarding student data and information.
• Ability to effectively present information and respond to questions, inquiries, and complaints at the appropriate level
• Display courtesy, tact, and respect when working with others

Education, Certifications and Licensures:

• Bachelor’s Degree
• 5+ years of SIS Administration in lieu of degree

Remote/Hybrid Policy:  This  role offers the flexibility of a fully remote environment. However, in  alignment with our commitment to collaboration and team engagement, candidates within a 60-mile radius of our Chicago, IL headquarters will be  expected to follow a hybrid schedule, working onsite 1-2 days per week to support in-person connection and cross-functional partnership.

Beware of scams:  Please note  that all inquiries regarding Collegis Education job postings will come  from an email domain of @mail.paylocity.com or @collegiseducation.com.

Collegis Education is  committed to the policy that all persons shall have equal access to its  programs, facilities, and employment without regard to race, color, creed,  religion, national origin, sex, age, marital status, disability, public  assistance status, veteran status, or sexual orientation.