Strategic Implementation Director

Job Description:

Division-Department: Improvement
EEO Category: Professional
Regular Work Location: Remote
Employment Category: Full-time
FLSA Classification: Exempt
Reports to: Chief Improvement Officer

Summary/Objective
The Director of Strategic Implementation is a senior leader responsible for driving customer success and long-term partnership value across the customer lifecycle. This role provides strategic oversight and direction for both pre-sales and post-sales engagements, ensuring proactive planning, data-informed implementation excellence, and sustained advocacy that fuels renewals, referrals, and customer expansion.

As a key executive stakeholder in customer success, the Director serves as a trusted advisor to district leaders and school-based teams, aligning deeply with customer goals to deliver measurable literacy outcomes. This role leads cross-functional collaboration across sales, services, and product teams to ensure a seamless customer journey—from initial engagement to ongoing value realization.

With a dual focus on strategic account management and operational execution, the Director of Strategic Implementation champions the Reading Horizons mission through high-impact partnerships, exceptional service delivery, and a culture of continuous improvement.

Essential functions
Account Ownership & Territory Strategy

• Serve as the account owner for assigned accounts, accountable for customer health, retention, and growth. (Miami Dade County Public Schools and Broward County Schools)
• Collaborate with Account Executives to co-develop comprehensive account plans addressing customer needs, risk mitigation, and expansion opportunities.
• Actively track account performance metrics, aligning efforts with territory goals and organizational priorities.
• Stay informed about relevant state legislation, funding opportunities, and RFPs to position Reading Horizons as an indispensable literacy solution.

Implementation Accountability

• Operationalize data-driven implementation frameworks that define measurable goals and milestones in collaboration with district and site-based leadership, ensuring scalability across strategic accounts.
• Lead implementation performance reviews by analyzing customer data to surface insights, close gaps, and drive continuous improvement.
• Cultivate deep trust and long-term partnerships with district and school leaders by providing consistent, high-quality strategic support—while codifying best practices and playbooks to ensure repeatable excellence at scale.

Customer Advocacy & Long-Term Engagement

• Develop deep expertise in each customer’s current and future use of Reading Horizons curriculum solutions in order to serve as a trusted advisor and subject matter expert.
• Cultivate relationships with key stakeholders to foster advocacy, loyalty, and upsell opportunities.
• Gather and analyze customer feedback to continuously improve professional learning and engagement strategies.
• Collaborate with internal teams, including Account Executives and other departments, namely Product and Marketing to ensure alignment and execution of customer goals.
• Develop and maintain tailored implementation plans that position Reading Horizons as a trusted long-term partner.

Measurable Outcomes (EOS Metrics)

• Monthly Strategic Data briefs: Concise, data-rich report summarizing implementation progress, key trends, and at-risk indicators across strategic accounts.
• Strategic Site Touchpoints: Engage directly with school or district leaders at priority sites through coaching, consultation, or collaborative planning aligned to implementation goals. (4 sites weekly)

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHY READING HORIZONS?
We operate under the Entrepreneurial Operating System (EOS) to foster transparency, collaboration, and accountability. You’ll receive the tools and support you need to succeed as a team member. We’re committed to coaching and mentoring our people and fostering a culture of growth, feedback, and excellence. Your performance will be recognized here, and you’ll know exactly what’s expected of you.

We offer our employees the following benefits:

• Competitive base salary with unlimited commission potential
• Medical, Dental, Vision, and Rx benefits
• 401(k) with generous company match and profit-sharing opportunity
• Company-paid life insurance, short- and long-term disability insurance
• 12 paid company holidays, including two floating holidays of your choice, per year
• Monthly wellness days and generous paid time off (PTO)
• A supportive, team-oriented work environment
• Opportunities for personal and professional growth

Reading Horizons is an equal opportunity employer, and we value diversity. Therefore, we do not discriminate against any applicant, candidate, or team player based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or group with one or more of these actual or perceived characteristics, or any other protected class. All employment is decided based on qualifications, merit, and business needs.