Strategic Accounts Director
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US
Company:
Intellum is the leader in corporate education technology, engaging major brands for successful learning programs worldwide.
Summary:
The Strategic Accounts Director will guide the strategy and vision for major clients, ensuring effective alignment of resources and stakeholder engagement. Candidates should have extensive client-facing experience, particularly with large enterprise clients, and proven ability to manage complex relationships.
Requirements:
Credentials: Bachelor’s degree in a related field or equivalent experience.
Experience: 10+ years of experience in relevant client-facing roles, such as Management Consulting, Customer Success, or Account Management, with a focus on large enterprise clients., 5+ years relevant experience leading teams, Proven experience working with high-profile clients (e.g., FAANG companies), managing complex, multi-layered relationships., Track record of working with or leading with system integrators, Deep understanding of SaaS platforms, LMS, CMS, or similar tools., Experience strategically analyzing ambiguous situations to provide targeted solutions.
Job Description:
The Strategic Accounts Director guides the strategy and vision for Intellum’s marquee clients, by aligning resources, activities, and decisions - both internally and externally. In this capacity, you’ll serve as a strategic consultant and trusted advisor to the client focusing on their specific needs and business challenges. This role focuses on building deep, lasting relationships, orchestrating stakeholders, delivering value, and ultimately contributing to revenue growth.
Key Responsibilities:
- Set the overarching vision and goals, ensuring both internal and external stakeholders understand where the client is headed.
- Ensure all departments, teams, and initiatives are working together toward shared objectives
- Assess risks, identify challenges, and ensure the team can pivot when necessary
- Serve as a communication bridge between Intellum and client, maintain trust and secure buy-in for future plans
- Develop detailed account plans outlining goals, strategies, and tactics for strengthening client relationships and achieving growth.
- Foster working relationships with key system integrators, such as external consulting firms, or third parties
- Develop and Lead Quarterly Business Review / Executive Business Review presentations for key program areas.
- Lead or oversee renewal and ARR expansion strategy and execution.
- Provide account updates to the senior sales management team.
- Provide direction and collaborate with assigned Principal Strategic Relationship Manager(s).
- Represent Intellum in strategic client discussions, showing expertise and reinforcing our brand.
- Advocate for client within our organization, influencing product roadmaps, etc.
- Oversee the implementation of strategies and measure client’s effectiveness. Analyze performance metrics and lead adjustments to optimize outcomes.
- Support client in designing and executing outreach programs (e.g., summits, advisory boards, executive touchpoints) to further engagement with their user base.
You will be measured on:
- Retention Metric
- ARR Growth Attainment
Key Competencies:
- Strong Customer Focus
- Managing Complexity
- Situational Adaptability
- Effective Communication
- Driving for Results/Bias for Action
- Business Acumen
Required Experience:
- 10+ years of experience in relevant client-facing roles, such as Management Consulting, Customer Success, or Account Management, with a focus on large enterprise clients.
- 5+ years relevant experience leading teams
- Proven experience working with high-profile clients (e.g., FAANG companies), managing complex, multi-layered relationships.
- Track record of working with or leading with system integrators
- Deep understanding of SaaS platforms, LMS, CMS, or similar tools.
- Experience strategically analyzing ambiguous situations to provide targeted solutions
- Bachelor’s degree in a related field or equivalent experience.
