Sr. Scrum Master

Job Description:

Sr. Scrum Master

Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

Position Summary

The Senior Scrum Master leads and refines our Agile framework across multiple teams. This role is responsible for optimizing Agile processes, mentoring teams, and ensuring the effective use of Atlassian tools (JIRA, Confluence, Bitbucket) to drive productivity and transparency. The incumbent possess a strong background in Agile methodologies, experience with enterprise-level Agile transformations, and will create insightful dashboards to support executive decision-making.

Responsibilities

Agile Framework Optimization & Execution

• Assess, revise, and enhance the existing Agile framework to improve efficiency and scalability across multiple teams.
• Implement Agile best practices, ensuring alignment with industry standards and organizational goals.
• Facilitate Scrum ceremonies (daily stand-ups, sprint planning, retrospectives, backlog grooming, and sprint reviews).
• Act as a servant leader to Agile teams, ensuring a culture of continuous improvement and high performance.
• Identify and resolve team-level impediments while escalating organization-wide barriers appropriately.

Mentorship & Agile Coaching

• Provide hands-on coaching and mentoring to Scrum Masters, Product Owners, and development teams.
• Conduct Agile training sessions and workshops to strengthen Agile adoption across the organization.
• Foster a culture of self-organization, ownership, and accountability within teams.
• Work closely with leadership to align Agile execution with strategic business objectives.

Atlassian Tool Administration & Optimization

• Configure, customize, and optimize JIRA, Bitbucket, and Confluence to support Agile workflows.
• Develop and maintain custom JIRA workflows, fields, dashboards, and automation rules to enhance team productivity.
• Ensure JIRA boards, sprint metrics, and velocity reports accurately reflect work progress.

Executive Reporting & Dashboards

• Build and maintain dynamic and insightful dashboards in JIRA and Confluence to provide real-time visibility into Agile team performance.
• Translate Agile metrics into meaningful executive reports that drive informed decision-making.
• Develop tracking mechanisms to measure Agile maturity and team efficiency over time.
• Collaborate with leadership to define key performance indicators (KPIs) for Agile success.

Performance Metrics & Continuous Improvement

• Define and track Agile performance metrics, including sprint velocity, cycle time, lead time, and team capacity utilization.
• Monitor and analyze team performance data to identify trends, bottlenecks, and areas for improvement.
• Use quantitative and qualitative data to drive discussions around Agile maturity and team effectiveness.
• Implement feedback loops to continuously refine Agile processes and practices.
• Develop actionable insights to improve predictability, quality, and delivery timelines.

Team Leadership & Development

• Act as a servant leader for the development team, fostering a collaborative and high-performance environment.
• Facilitate all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives) to maximize team effectiveness.
• Provide guidance and support to team members on Agile principles and practices, promoting self-organization and accountability.
• Collaborate with product owners and stakeholders to ensure clear communication of project goals and priorities.
• Identify and implement opportunities for process improvements, measuring success and adjusting strategies as needed.
• Address any team conflicts or roadblocks proactively, facilitating resolutions that maintain team morale and productivity.
• Track and report on team performance metrics, using data to drive discussions around progress and areas for improvement.

Miscellaneous

• Perform other miscellaneous duties, as needed.
• Support an inclusive culture that encourages, supports and celebrates diversity, equity, and inclusion; serve as a role model to promote DEI best practices.

Behavioral Competencies

• Foster a safe environment for open communication and team collaboration.
• Anticipate potential challenges and address them before they impact the team.
• Embrace change and encourage flexibility within the team, adjusting methodologies as necessary.
• Cultivate strong relationships within the team and with external stakeholders.
• Stay current with Agile trends and practices, actively seeking opportunities for personal and team growth.

Qualifications

• Expertise in Atlassian tools (JIRA, Bitbucket, Confluence) with the ability to configure and customize dashboards, reports, and workflows.
• Strong facilitation, coaching, and mentoring skills, with the ability to engage both technical and non-technical stakeholders.
• Exceptional analytical skills, with the ability to interpret Agile metrics and provide actionable insights.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong problem-solving abilities and a proactive, solution-oriented mindset.
• Familiarity with DevOps and CI/CD practices, preferred.

Education and Work Experience

• Bachelor’s degree preferred, will consider 10 years of relevant work experience in lieu of a degree.  
• 7+ years of experience as a Scrum Master in an Agile environment, with at least 3 years in a senior or enterprise-level role.
• Proven experience in Agile transformations and process improvements at an organizational level.
• Experience with Scaled Agile Framework (SAFe), Large Scale Scrum (LeSS), or other enterprise Agile methodologies.
• Certified Scrum Master (CSM), Certified SAFe Scrum Master (SSM), or equivalent Agile certifications, preferred.
• Experience working with cross-functional teams in an enterprise or fast-paced environment, preferred.
• Experience with Agile frameworks beyond Scrum (Kanban, Lean, XP, etc.), preferred.

Physical and Mental Demands

• Ability to travel up to 10% of time, may also include overnight and international travel.
• Work normal business hours and extended hours when necessary.
• Remain in a stationary position, often standing or sitting, for prolonged periods.
• Regular use of office equipment such as a computer/laptop and monitor computer screens.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.