Sr. Manager, Training and Content Management

Job Description:

The Senior Manager, Training and Content Management will report directly to the Director of Training and Project Management and play a critical role within our Care Operations organization. This leader will oversee a team of Training Specialists, Instructional Designers, and Content Analysts focused on delivering exceptional training and content that empowers world-class customer experiences. The Senior Manager will work cross-functionally to design and implement scalable solutions for training and content delivery, supporting a diverse range of stakeholders, including clinical teams, project managers, customer experience teams, and operations staff. This role is essential to building a customer-obsessed culture, ensuring consistency, quality, and innovation in how we train our teams and deliver content at Hims & Hers.

You Will:

• Leadership and Team Development:

  • Lead, mentor, and develop a high-performing team of Training Specialists, Instructional Designers, and Content Analysts, fostering a culture of collaboration, innovation, and excellence.

  • Promote a customer-obsessed mindset within the team by emphasizing the importance of understanding and exceeding customer expectations.

• Program Development:

  • Drive the creation and implementation of comprehensive training programs that align with business objectives, regulatory requirements, and stakeholder needs across Care Operations.

  • Oversee the design, delivery, and maintenance of training content, ensuring it is engaging, up-to-date, and tailored to various audiences, including clinical staff, customer experience teams, project managers, and operational leaders.

• Content Management:

  • Develop scalable content management processes to ensure the efficient creation, organization, and distribution of training materials and resources that empower teams to deliver exceptional customer experiences.

• Cross-Functional Collaboration:

  • Partner closely with teams—including Telemedicine Operations, Customer Experience, Product, Medical Affairs, and Growth—to align training initiatives with organizational priorities and new product or service launches.

• Continuous Improvement:

  • Measure and analyze the effectiveness of training programs and content delivery, using data-driven insights to continuously improve learning outcomes and operational performance.

• Strategic Influence:

  • Act as a key stakeholder in strategic initiatives, identifying opportunities to enhance the quality of training and content to support exceptional customer and provider experiences.

• Industry Expertise:

  • Maintain a deep understanding of industry trends and best practices in training, content management, and adult learning methodologies, applying this knowledge to advance team capabilities.

You Have:

• 8+ years of experience managing training teams, instructional design, and/or content management in fast-paced environments, with a proven ability to deliver impactful training programs.

• 5+ years of experience hiring, leading, and developing cross-functional teams.

• Expertise in instructional design, adult learning principles, and content development best practices, with a track record of delivering training that drives measurable outcomes.

• Exceptional organizational skills and the ability to balance multiple priorities, timelines, and stakeholder needs in a dynamic environment.

• A collaborative and solutions-oriented mindset, with the ability to influence and align diverse stakeholders across technical and non-technical functions.

• Strong analytical skills, with experience measuring training effectiveness and driving continuous improvement through data-driven insights.

• Superb written and verbal communication skills, with experience presenting to senior leaders and cross-functional teams in an engaging and accessible manner.

• A passion for working in a fully remote environment, with demonstrated ownership, accountability, and adaptability.

Nice To Have:

• Bachelor’s degree in Education, Training, Communications, or a related field, or equivalent work experience.

• Experience in the healthcare or telehealth industry, with familiarity around clinical and regulatory training requirements.

• Leadership experience in a rapidly scaling consumer tech or digital health organization.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

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