Sr. Engagement Manager

Job Description:

Senior Engagement Manager

As the Engagement Manager for Professional Services at Storable, you will play a critical role in managing custom software development projects, as well as reporting and business intelligence (BI) solution development. You will serve as the primary liaison between customers, our customer-facing teams (sales and account management), and internal teams (product and engineering). Your focus will be on ensuring successful project delivery, maintaining customer satisfaction, and managing project scope, timelines, and budgets.

Key Responsibilities:

Project Management:

• Oversee the planning, execution, and delivery of custom software development projects and BI/reporting solutions.
• Develop and manage project plans, including timelines, milestones, deliverables, and resource allocation.
• Track project progress and make adjustments as necessary to ensure successful completion within scope, budget, and timeline.

Client Engagement:

• Act as the primary point of contact for customers throughout the project lifecycle.
• Build and maintain strong relationships with customers to ensure satisfaction and repeat business.
• Communicate project status, risks, and issues to customers, and provide regular updates

Collaboration & Coordination:

• Work closely with customer-facing teams, including Implementation & Training teams to understand customer needs and translate them into actionable project plans.
• Collaborate with the product team to align custom development efforts with Storable’s product roadmap and strategic goals.
• Coordinate with engineering teams to provide clear requirements, direction, and support for development tasks.

Documentation & Reporting:

• Write detailed Statements of Work (SOW) that clearly outline project scope, deliverables, timelines, and costs.
• Maintain comprehensive project documentation, including meeting notes, status reports, and change requests.
• Develop and present project performance reports to internal stakeholders and customers.

Budget & Financial Management:

• Manage project budgets, including tracking expenditures, forecasting costs, and ensuring profitability.
• Identify and mitigate financial risks associated with project delivery.
• Ensure that all projects are delivered within budget, and identify opportunities for cost savings.

Continuous Improvement:

• Identify and implement best practices for project management and client engagement.
• Contribute to the development and refinement of processes within the Professional Services team to improve efficiency and customer satisfaction.

Qualifications:

• Bachelor’s degree in Computer Science, Business, Project Management, or related field.
• 10+ years of experience in project management, with a focus on software development in complex technology environments
• Strong understanding of software development lifecycle (SDLC) and agile methodologies.
• Experience working with cross-functional teams, including sales, account management, product, and engineering.
• Excellent communication, interpersonal, and stakeholder management skills, with a proven ability to build and maintain relationships with customers and internal teams.
• Strong organizational skills and attention to detail.
• Experience with budget management and financial forecasting.
• Ability to write clear and comprehensive Statements of Work (SOWs).
• PMP or equivalent project management certification.

All applicants must be currently authorized to work in the United States on a full-time basis.

Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY. 

About Us:

At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com. 

At the heart of Storable is our “Win More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and win more than ever before.

Benefits and Perks: 

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
• 8 hours of Rest, Relax, Recharge time to care for your mental health.
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
• ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
• Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
• $50 monthly home data stipend, plus a home office sign-on bonus of $250.
• Fertility care support options to help in your journey towards parenthood.
• Access to financial experts to help you make informed decisions and achieve your financial goals.
• Direct Student Loan Payment Program, some qualifications and eligibility rules apply.

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

Important Notice: To protect yourself from fraudulent activities, please consider the following: 

- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification.

Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com

Pay Transparency at Storable
At Storable, we believe in the power of transparency to help our employees Do More and Be More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.The range listed below is reflective of the base salary market potential for the role over time. The compensation we will offer for this role is within this range and is based on our internal budget along with your skills and experience level. Please talk to your recruiter about the variable pay plan and earning potential for this role.

Potential pay range

$160,000 - $200,000 USD