Sr. Customer Success Manager
Apply Now
Full-time
Remote
11d ago
Location:
US
Company:
Contentstack is a leading digital experience platform that empowers businesses to build and manage engaging content experiences.
Summary:
The Sr. Customer Success Manager ensures client success through guidance, support, and tailored solutions while seeking opportunities for upselling. Candidates should have 5+ years of experience in customer success or account management within a SaaS context.
Job Description:
Job Overview
The Sr. Customer Success Manager plays a critical role in ensuring our clients are successful with our platform, providing them with guidance, support, and solutions tailored to their needs.
Key Responsibilities
- Build and maintain strong relationships with key stakeholders to ensure satisfaction and retention.
- Act as a trusted advisor to help clients achieve their goals and maximize the value of our services.
- Identify opportunities for upselling or cross-selling additional products.
- Conduct regular check-ins, reviews, and measure success through KPIs.
- Collaborate with internal teams to address customer needs and improve service delivery.
Qualifications
- 5+ years of experience in customer success or account management in a SaaS environment.
- Proven track record of managing client relationships and driving retention.
- Strong communication and negotiation skills.
- Ability to analyze data and metrics to inform decision-making.
- Experience with digital marketing or content management systems is a plus.
Benefits
Contentstack offers competitive salaries, comprehensive health benefits, paid time off, and a collaborative work environment that promotes growth and diversity.
