Sr. Account Manager - Retirement Services TPA

Job Description:

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role will support our Retirement Solutions team and can work in a remote capacity within the lower 48 states.

This is an H.SD150 band role.

Job Description Summary

Our work to build and grow relationships with TPA’s across the country positions Nationwide’s retirement plan products for successful sales growth. Professionalism, creativity and the desire to find new and better opportunities to deliver our solutions to financial third party administrative firms and their customers are keys to success. If you love a highly visible position where you can influence results through relationship-building, collaboration and activation expertise, we want to know more about you!

As a TPA Senior National Account Manager, you'll build and cultivate relationships with leaders and associates at all levels across the spectrum at designated third party administrative firms. You will collaborate with key Nationwide Retirement Solutions leaders and develop strategic plans and tactical initiatives that advance Nationwide Financial as the partner of choice in select firms. We'll count on you to expand our relationships by uncovering opportunities for growth, creating the appropriate connections with client firms, gaining specific insights and access for NF sales and operations leaders and working to ensure the team is focused on the highest priority opportunities. This role will also be involved in the technical training of the tools and resources offered by Nationwide through the day-to-day interactions to enhance the experience.

Key Responsibilities:

• Develop and execute a multi-year TPA strategic plan to achieve short and long term goals and objectives.
• Analyze the TPA business based on experience to identify key areas to improve customer experience and opportunities for growth.
• Work closely with associates across the organization to execute our TPA strategies, resolve escalated issues and maintain customer satisfaction.
• Own the account planning process for key third party administrative firms, and helps guide the organization in optimizing results.
• Builds and maintains the appropriate relationships and communication protocols required for NF Leaders, colleagues and wholesalers to feel engaged, informed and on-board with third party administrative plans.
• Collaborate with Marketing to improve TPA communications, create thought leadership and execute proactive marketing campaigns.
• Finds appropriate opportunities to build brand and access wins for the RS team. Consistently adjusts and communicates broadly around priorities to ensure resources are used efficiently.
• Conducts training on procedures, processes and services provided by the business unit.
• Attends national, regional or local conferences as needed to promote relationships with assigned firms.
• Monitor and influence TPA trends both at a macro level and firm level to understand and ensure Nationwide’s alignment with firm acquisitions, and ongoing technology and service needs.
• Manage travel, entertainment and TPA budgets.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to the VP of Sales, Retirement Solutions Distribution

Typical Skills and Experiences:

Education: Undergraduate degree in sales, marketing or related field preferred.

Licenses & Certifications: Series SIE, 6; industry designations preferred

Experience: 8-10 years in administration and the retirement plan space.

Knowledge, Abilities and Skills: Technical knowledge of the administrative tools, resources and processes to manage and build TPA relationships.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment; travel is required.

We currently anticipate accepting applications until 07/25/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.

The national salary range for Senior Account Manager - Retirement Services TPA : $111,000.00-$213,000.00

The expected starting salary range for Senior Account Manager - Retirement Services TPA : $120,000.00 - $180,000.00