Sr Coordinator, Ticketing and Event Operations - FIFA World Cup 26™

Job Description:

As the Ticketing and Event Operations Sr. Coordinator for the FIFA 2026 World Cup, you will play a key role in delivering exceptional fan and client experiences through ticketing logistics, system expertise, and on-site event support. This role sits at the intersection of operations and customer service, requiring coordination across ticket inventory management, client engagement, and realtime event execution. You'll collaborate with internal teams and external stakeholders to ensure efficient, accurate, and seamless ticketing processes for the world's premier sporting event.

PRIMARY RESPONSIBILITIES:

Ticketing Operations and Logistics

• Contribute to the efficient management of ticket inventory by overseeing holds, allocations, and adjustments. Ensure accurate record-keeping and support the optimization of ticketing operations through streamlined inventory processes.

• Coordinate seat assignments and ensure the timely delivery of digital tickets using advanced ticketing systems.

• Serve as the primary point of contact for ticketing-related matters at assigned event locations, ensuring efficient issue resolution.

• Process internal ticket requests and support the sales plans for VIP and hospitality packages.

Client Relations and Customer Service:

• Build and maintain relationships with VIPs, corporate clients, and key stakeholders.

• Address client inquiries and resolve customer service needs to ensure exceptional experiences.

Event Operations Support:

• Assist in the management of event-day ticketing operations, including personnel assignments and on-site troubleshooting.

• Provide iterative support for new ticketing platform features, becoming a knowledge expert for complex configurations.

Note: This job description is not exhaustive. Duties, responsibilities, and activities may evolve based on organizational needs.

QUALITICATIONS AND ATTRIBUTES:

• Minimum of 3 years’ experience in event ticketing and database systems.

• Proficiency in interpreting venue seating charts and associated terminology.

• Advanced skills in Microsoft Excel and familiarity with project management tools.

• Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously.

• Exceptional customer service orientation and interpersonal communication skills.

• High attention to detail, strong problem-solving abilities, and consistent adherence to established procedures.

• Ability to perform effectively in high-pressure, fast-paced environments. Willingness and ability to travel domestically and internationally as required.

• Familiarity with CRM platforms (e.g., Salesforce) and digital ticketing systems (e.g., Ticketmaster, SeatGeek, etc.).

• Proficiency in Spanish or other languages is highly valued.

• Bachelor’s degree required; Master’s degree preferred.

• Experience in international ticketing operations and hospitality services.

• Demonstrated ability to manage and lead teams, including part-time staff and interns.