Specialist, Prime Client Services

Job Description:

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

As a Specialist, Prime Client Services you’ll join a high performing team of client servicing professionals whose performance is critical to Coinbase achieving its mission. You will serve as a subject matter specialist for Coinbase’s institutional suite of products (Prime, Custody), providing premier client service and operations to our most valued institutional clients and coverage teams. Diligent, insightful, and have a bias towards action, you will play a crucial role in the success of the Institutional Operations Services organization as we help build the crypto economy.

The role goes beyond being the face of Coinbase for our top tier clients as team members are also expected to have a high level of system, product and crypto expertise to ensure client queries are managed autonomously within our exceeds client expectations client model.

What You'll Be Doing (i.e., Job Duties)

• Act as a product and service expert for Coinbase’s institutional clients, providing end-to-end support across their lifecycle on the platform.
• Navigate and execute complex workflows, including analytics, account maintenance, client management, incident and escalation management, billing, audit processes, reporting, allocations, cold storage, and wallet management.
• Deliver direct client service and support to institutional clients through phone, email, and video calls, ensuring queries are resolved with accuracy and professionalism.
• Facilitate client demo calls, serving as a subject matter expert for the Prime Broker suite of services, and address technical cryptocurrency-related questions.
• Operationalize new and existing policies, processes, and procedures, ensuring alignment with risk and control requirements.
• Support product launches by driving operational readiness and ensuring seamless integration for institutional clients.
• Serve as a key member of the global 24x7 operating model, balancing deep product expertise with high-touch client support.
• Collaborate with internal teams, including Sales, Account Management, Program Management, Engineering, and Product, to resolve issues, surface client feedback, and drive product enhancements.
• Lead or contribute to cross-functional projects with alignment to organizational OKRs, leveraging effective project management skills.
• Identify gaps in processes, policies, or tools, and recommend or implement improvements to enhance client service delivery.

What We Look For In You (Requirements):

• Passionate about Coinbase’s mission, with a focus on delivering exceptional client servicing experiences while maintaining operational risk and control standards.
• 4+ years of experience supporting high-priority institutional clients in compliance, trading, product support, payments, or fraud.
• Strong knowledge of cryptocurrency, global financial markets, and trading platforms, with the ability to turn technical concepts into actionable solutions.
• Proven ability to manage high-stakes interactions and resolve complex technical and operational issues under pressure.
• Excellent communication skills for effective collaboration across teams and with clients.
• Flexibility to work shifts, including weekends, in a dynamic 24/7 environment.

Nice to Have (Preferred Qualifications):

• Work experience in customer support roles focused on Institutional Client Services or High Net Worth Individuals (HNWIs).
• Industry experience within Traditional Finance, Crypto, or Fintech.
• Familiarity with financial technologies like digital banking, trading platforms, or payment solutions.
• Hands-on experience with complex financial products or crypto custody solutions in regulated environments.

Job #: P71800

#LI-Remote

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).Pay Range: $45.68—$53.75 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.