Spanish Bilingual Communication Assistant TX
Apply NowLocation:
Lubbock, TX, US
Company:
Communication Service for the Deaf, Inc is the largest NPO dedicated to cultivating opportunities for Deaf success, providing educational resources and support.
Summary:
The applicant will work as a Communication Assistant, facilitating communication between deaf or hard-of-hearing individuals and hearing individuals through call centers. Applicants must be fluent in Spanish and English, have a high school diploma, and possess typing skills and customer service experience.
Requirements:
Hard Skills: Excellent communication skills, Ability to speak clearly and pronounce and enunciate complex words and sentence structure, Ability to read text aloud from a computer, Excellent grammar and spelling, Ability to learn and understand complex computer communication software, Ability to work in a fast-paced environment, Ability to adapt to schedules influenced by call volume fluctuations
Credentials: High School Diploma or equivalent
Experience: Excellent customer service experience, Ability to work various schedules including weekdays, weekends, evenings, and holidays
Job Description:
Have you ever felt like being a part of something great? Do you have a passion for community and social impact? If you answered yes to either of these questions, CSD Call Centers may have a job for you.
CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For nearly fifty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees.
CSD is looking for self-motivated individuals with a passion for driving communication access to fill our Call Center Representative (Communication Assistant) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community rely on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives (Communication Assistants) facilitate phone calls between deaf or hard-of-hearing individuals and hearing individuals.
See what others have to say about CSD Contact Centers: Telephone Relay Service click here.
Anticipated Training Class Start - Monday, July 21st.
Benefits:
- Opportunity to work from home
**Must meet qualifications to work from home - Starting wage of $14.00 per hour
- $15.50 per hour after completing training and passing a Spanish fluency test
- Hiring for full-time & part-time positions
- Eligible for salary increases twice a year
- Paid time off (for all employees)
- Remote Work Stipend
- Employee Assistance Program (available immediately, no employee cost)
- Employee rewards for good attendance and performance
- Student loan forgiveness eligibility (due to non-profit status)
- Downtime is YOUR time
No sales, no quotas, no tech support, no customer conflict de-escalation
