Solutions Engineer

Job Description:

Description

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role Summary

Splunk’s technical sellers seek to unify, advance, and expand the value of the Splunk portfolio by providing deep technical and domain expertise to introduce and operationalize Security and Observability use-cases and solutions. The Solutions Engineers (SEs) are Splunk’s customer-facing technical account leader. Their purpose is to partner with customers and Splunk teams to ensure long-term success and growth within Splunk’s customer base. SEs are responsible for the breadth of technical engagement within their assigned customers across products, domains, and use cases.SEs are the Trusted Technical Advisor for customers and represent the entire Splunk portfolio to the customer. SEs are responsible for building a joint technical roadmap, identifying and driving new outcomes, and ensuring the plans to operationalize Splunk’s solutions to discrete customer outcomes. In this role you will work with and lead the entire Splunk village in effective and efficient technical customer engagement.This role requires a self-motivated continuous learner that has a deep desire to solve a wide variety of technology problems. Customer interactions will cover a wide range of engagements. Some examples include aligning customer use-cases to Splunk capabilities, providing guidance to customers on solutions that meet their business objectives, presenting to senior customer staff, and partnering with Solutions Architects (SAs) to position and operationalize advanced use-cases and capabilities accounts.A successful SE will not only maintain a technical understanding of Splunk solutions, but also build cross-functional relationships with SAs and Customer Success account team members to build scale and impact Splunk’s continued growth.

What you'll get to do

• Develop and maintain deep expertise of Splunk’s portfolio, use-cases, and its alignment to customer challenges and objectives
• Own Splunk’s portfolio, holistic technical engagement, and customer experience in your accounts
• Drive the Solutions Architect engagements for positioning Splunk’s advanced solutions to expand solutions and use-cases
• Operationalize Splunk’s foundational solutions comprised of hybrid/cloud, security, and observability in the customer’s environment
• Build and maintain relationships with key customer personas
• Assemble and lead relevant Splunk technical resources as required to ensure optimal customer outcomes
• Evangelize Splunk’s use-cases at theater/regional industry events and with customers and partners in your region

Must-have Qualifications

• 8+ years related experience in selling and delivering enterprise software solutions for cloud, on-premise and hybrid environments
• Experience working in or recommending SaaS delivery model
• Experience in cyber security and/or observability is highly desired
• Ability to create, lead and evolve a customer technical account strategy, engaging an extended ecosystem of supporting resources to deliver the customer’s expected business outcomes
• Ability to establish trusted technical advisor status with your customers
• Familiarity with programming and scripting (e.g. Python, Javascript, etc.)
• Practical experience with public cloud infrastructure and understanding of cloud economics highly desirable (e.g. AWS, GCP, Azure, etc.)
• Experience with installation, configuration, integration and administration of enterprise software
• Outstanding interpersonal skills and excellent communication - both written and verbal, with the ability to effectively lead others in a highly-collaborative team environment
• Excellent presentation skills and an expert in using data to articulate a story or issue in a Tell-Show-Tell format.
• Excellent time management skills and ability to adapt to evolving priorities, with a dedication to championing the customer and your team.
• Ability to be organized and analytical, and will be able to eliminate sales obstacles using creative and adaptive approaches.
• Available to travel to visit prospects and customers in the region

IMPORTANT: We can teach you the technology, coach you on soft skills and educate you on processes. You should have a strong sense of self-motivation, an insatiable curiosity about what “is possible” with technology, the desire to work with an amazing team and a positive, fun-loving attitudeSplunk is an Equal Opportunity EmployerSplunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Note:OTE Range: $203,000-269,900When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.