Solutions Analyst

Job Description:

Job Title: Solutions Analyst – Supply Chain Applications
Location: Miami, Fl
Job Type: Temporary
Experience Level: Mid-Level (2–3 years)

About the Role:
We’re looking for a detail-oriented Solutions Analyst to support and maintain Supply Chain application databases for multiple cruise line brands. This is a unique opportunity to gain exposure to key spend areas including IT, Food & Beverage, Hotel, Medical, Entertainment, and Retail across a diverse global portfolio.
This role focuses on the smooth operation, maintenance, and optimization of our inventory management system (Crunchtime), supporting both shoreside operations and shipboard material tracking.

Key Responsibilities:

• Maintain and support the Supply Chain application database (Crunchtime) for shore-based operations
• Troubleshoot and resolve system issues with internal support groups and external vendors
• Coordinate minor system patches, updates, and bug fixes with IT and application providers
• Oversee inventory transaction processing for shipboard materials
• Ensure accurate and timely financial postings related to warehouse locations
• Analyze data for consistency, accuracy, and alignment with business goals
• Identify and support improvements to application functionality and workflow processes
• Assist in testing system upgrades and process enhancements
• Support end-users by coordinating training, resolving inquiries, and documenting procedures
• Generate reports to track usage, performance, and user feedback

Essential Functions (% of Time):

• Application Support & Maintenance – 50%
• System Integration & Implementation – 20%
• User Training & Support – 15%
• Documentation & Reporting – 15%

Qualifications:

Education:

• Bachelor’s Degree in Computer Science, MIS, or a related field preferred

Experience:

• 2–3 years of experience in application support and database management
• Hands-on experience administrating Crunchtime for F&B procurement is strongly preferred
• Familiarity with SOX compliance and risk management practices is a plus

Technical Skills:

• Working knowledge of SQL (Oracle and SQL Server)
• Proficiency in Excel, SharePoint, Project, and PowerPoint
• Experience with Agile methodologies is preferred
• Oracle EBS experience is a plus

Other Skills:

• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Strong interpersonal skills with a collaborative mindset

Why Join Us?
This is a high-impact role that sits at the intersection of operations, IT, and procurement. You’ll gain experience across a wide range of supply chain areas while working in a dynamic, fast-paced environment. If you're passionate about driving process improvements and enjoy solving system challenges, we’d love to hear from you.
Benefits through CGC: Payday Fridays, Dental, Vision, STD and/or LTD, Voluntary Life & AD&D, Accident, Critical Illness, Hospital Indemnity, Health Advocate EAP, and Health Equity Commuter Benefits, ZayZoon, and 401k. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws