Solution Architect - Viator API Implementation

Job Description:

About Viator: Viator, a Tripadvisor company, is a leading global tours and activities platform, connecting millions of travelers with incredible experiences worldwide. Our APIs enable OTAs, travel e-commerce platforms, and other B2C partners to seamlessly integrate travel e-commerce capabilities into their platforms, empowering them to deliver exceptional customer experiences and drive growth.

We are seeking a Solution Architect to join our team and play a pivotal role in enabling our partners to leverage Viator’s APIs effectively. The Solution Architect will collaborate closely with partners, internal stakeholders, and technical teams to help partners design, implement, and optimize end-to-end solutions that harness the full potential of Viator’s API offerings. This role goes beyond technical onboarding, focusing on strategic consultation, commercial success and technical guidance to ensure partners achieve their business goals efficiently and innovatively.

As a Viator Solution Architect, you will focus on:

Partner Enablement & Solution Design:

• Collaborate with B2C platforms, OTAs, and travel e-commerce and content partners to understand their business objectives and technical requirements.
• Design end-to-end solutions leveraging Viator’s APIs to address partner needs, optimize performance with the objective of optimizing the commercial success of our partners.
• Provide expert guidance on API capabilities, commercial best practices that drives conversion.
• Support partners to design an implementation roadmap pre and post development help partners leverage Viator's API to build products that prioritizes achieving growth for the business.
• Work closely with Viator’s product, engineering, and business development teams to advocate for partner needs and feedback to drive continuous improvement of Viator’s API offerings.

Technical Leadership:

• Serve as the technical point of contact for partners during the API integration process.
• Conduct API demonstrations for partner teams.
• Identify and address technical challenges and provide solutions to support integrations.
• Assist partners in optimizing the performance of Viator’s APIs for scalability and user experience
• Contribute to the development and maintenance of technical documentation, use case libraries, and integration guides.

We are looking for candidates that are:

• Partner-Oriented: Focused on impactful solutions.
• Detail-Oriented: Track metrics and identify development gaps.
• Process-Driven: Optimize and scale processes.
• Collaborative: Work effectively with diverse teams.
• Influential: Use data to drive decisions and influence partners to make improvements.
• Forward-Thinking: Anticipate needs and plan for success.

Qualifications:

• 5+ years of experience in solution architecture, technical consulting, product management or a similar role, preferably in the travel or e-commerce industry.
• Strong understanding of APIs, RESTful services, and integration methodologies.
• Hands-on experience with programming languages (e.g., Python, JavaScript, or similar) and API tools (e.g., Postman, Swagger).
• Familiarity with e-commerce platforms, travel technologies, and B2C integrations is a plus.
• Proven ability to analyze complex business and technical requirements to design scalable solutions.

Perks of Working at Viator

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity.
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

Our Values

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

The salary range for this role is $75,000-$95,000 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.