Social Worker / Quality Assurance Specialist

Job Description:

Job Description:

Title: Quality Assurance Specialist Senior Services – Support Services

Reports to: Quality Assurance Program Manager

Education: Bachelor's degree in social work

National Church Residences is a Housing, Home Health & Hospice agency with a team of health specialist and care professionals that is unmatched in the area! We are owned and operated by National Church Residences, the nation’s largest provider of affordable senior housing and health care services.

We are seeking a detail-oriented Social Worker who will share in our vision to advance better living and care for seniors!

This position prefers a social work licensure or the ability to obtain one. Candidate must also have 1-2 years case management or service coordination experience.

 This position is primarily remote/work from home, with some travel to our Central office in Columbus, Ohio.

PURPOSE      

The Quality Assurance Specialist will primarily be responsible for supporting the quality assurance activities of the department by maintaining a caseload of quality assurance clients.  This position will report to the Quality Assurance Program Manager.

ESSENTIAL FUNCTIONS

• Review reports and provide compliance feedback to Service Coordinators on a monthly, quarterly, and semi-annual basis.
• Participate in team decision-making meetings to shape Quality Assurance processes and procedures
• Act as a clinical 'help desk' to Service Coordinators across the country. Provide clinical coaching and mentorship to Service Coordinators.
• Educate Service Coordinators on standardized policies and procedures, based on HUD's guidelines.
• Conduct trainings to Service Coordinators on various social service topics, via monthly trainings, annual conferences, and teleconferences.
• Review of resident files on a semi-annual basis, assist with an annual resident and management satisfaction survey, and compile semi-annual reports to submit to HUD.
• Provide technical support and assistance to Service Coordinators on an online documentation system.
• Performs other duties as assigned

NON-ESSENTIAL FUNCTIONS

• Assist with presentations to educate internal and external stakeholders on Support Services
• Distribute feedback reports based on surveys, monitors, and other measurement tools
• Communicate with QA Clients to facilitate high quality customer service experience

EXPECTATIONS

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem solving methods.

• With respect to Resident/Client Rights, ensures all care is provided with respect and dignity for clients, reports all complaints made by clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/client property and/or any other corporate compliance items immediately.

• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG) as well as any facility/agency handbook including but not limited to corporate compliance, drug free workplace, and safe work practices, all federal, state, local regulations and laws.

• Ability to work independently, exercise independent judgement, and demonstrate initiative. Strong computer aptitude and ability to utilize effectively all Microsoft Office programs, i.e. Excel, Access, Word, Power Point and Outlook.

National Church Residences offers an excellent total reward package that includes:

• Medical & Rx (both PPO & HDHP w/HSA) – including coverage for Fertility
• Dental, Vision, Life, AD&D, Accident, Hospital Indemnity, Critical Illness & Pet Insurance
• Flexible Spending accounts for health, dependent care, transportation and parking
• Parental Leave for 4-weeks @ 100% pay
• Short & Long-term Disability coverage – 100% company-paid
• Paid Time Off (PTO) and Paid Holidays
• Access to Urbansitter.com for child/elder care needs with a stipend
• Reimbursement for Tuition expenses
• Employee Discounts including Tickets, Retail, etc.
• Well-being Programs including EAP, Tobacco Cessation, Weight-loss, Women’s Reproductive support, and more
• 401(a) & 403(b) Retirement plans with an automatic 3% company contribution plus another 3% matching contribution

*Programs may vary depending on Full Time, Part Time or Contingent status

Want to know more?  We can’t wait to tell you!  Apply today!  

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.

About Us

National Church Residences serves more than 46,000 seniors through our array of housing and health care services. Our organization is driven by a vision to advance better living for 100,000 seniors by 2030, wherever they call home. With more than 360 communities across the U.S., we are the nation’s largest nonprofit provider of affordable senior housing and the largest manager of service coordinators. We also offer residential senior communities, home and community-based services, as well as permanent supportive housing for the formerly homeless and disabled.

National Church Residences believes in finding, recruiting, developing, and rewarding talent. We hire people with the greatest potential and then we give them the resources they need to do their best work and grow. Our employees care about each other and they enjoy working in an environment that encourages their performance at the highest levels.  

Your best career move starts with National Church Residences.  Don’t wait another minute!  View our senior living job opportunities.