Social Listening & Insights Analyst

Job Description:

Social Listening & Insights Analyst

Remote supporting PST hours

Want to be part of a high-performing team driving scalable solutions at the intersection of technology and operations? We’re looking for platform experts who thrive on structure, strategy, and solving.

We’re looking for a Social Listening & Insights Analyst who brings more than just monitoring skills—you bring the ability to uncover meaningful insights from complex social data and connect them to the bigger picture. Working within a large matrixed tech environment, you’ll help transform how we use social listening to inform business and marketing decisions across priority customer solution areas (CSAs).

As our Social Listening and Insights Analyst, you’ll support both planned and ad hoc reporting, contributing to a stronger insights-driven culture. This role is ideal for someone who’s both analytical and curious, with the drive to not just report on trends—but to ask better questions, spot patterns, and tell stories with data that shape strategy.

This person would join the Designit team that supports Microsoft Cloud Marketing, Blog, and Social. This world-class social team operates 100+ social media channels and 20+ marketing blogs designed for developers, IT decision makers, IT implementers, and business decision makers. Each month, we publish over 3,000 posts to help, inform, entertain, and engage across the globe. Azure, Power BI, Dynamics 365, and Microsoft 365 are just a few examples of the innovative products and services that comprise the ecosystem.

What You’ll Do

• Own and deliver recurring and ad hoc social listening reports across CSAs, tailored to specific campaign, brand, or business priorities.
• Translate social data into clear, actionable insights that drive decisions—beyond just volume metrics.
• Provide point-in-time analysis during key launches, events, or spikes in conversation.
• Surface sentiment trends, audience behaviors, competitor comparisons, and whitespace opportunities.
• Partner closely with social media managers, strategists, and ops leads to align reporting with campaign and business objectives.
• Act as a thought partner—not just a report generator—by proactively identifying insight opportunities and storylines.
• Help evolve our reporting frameworks, storytelling formats, and listening taxonomies over time.
• Stay current on industry tools, best practices, and emerging technologies in the listening and analytics space.

What you bring:

• 3–5+ years of experience in social listening, digital analytics, or insights—ideally in agency, tech, or global brand settings.
• Hands-on expertise with social listening tools (Sprinklr highly preferred, or others like Talkwalker, Brandwatch, NetBase, etc.).
• Strong data analysis and synthesis skills; comfort with interpreting both quantitative and qualitative social data.
• Ability to craft clear insights and deliver them in visually engaging and executive-friendly ways.
• A sense of curiosity—asking “why” behind the data and seeking broader patterns or implications.
• Experience working across multiple stakeholders and managing multiple requests at once in a fast-paced environment.
• Solid understanding of the social landscape—platform nuances, content formats, and conversation patterns.
• Bonus: familiarity with tagging structures, taxonomy building, or integration with broader research teams.

Why This Role Is Exciting

Social data has never been more valuable—but it’s only as powerful as the insights we draw from it. In this role, you’ll help elevate the way our team listens, understands, and acts on what our audiences are saying. You’ll play a critical part in shaping strategy, guiding content, and keeping a pulse on what matters most across one of the world’s leading tech brands.

Would you like to join a global organization that...

• Supports well-being, realistically. We understand the always-on nature of social, and while work-life balance isn’t perfect every day, we aim to support our team with flexibility, transparency and trust.
• Fosters a global culture of learning and advocacy. We believe diversity of thought, background, and experience strengthens our collective impact.
• Encourages innovation and smart experimentation. We’re not afraid to test, learn, and iterate- it’s how we stay ahead.
• Adapts to change with agility. Change is constant, and we value team members who see it as an opportunity, not a disruption.
• Recognizes the power of collaboration. We reward team-minded thinking and cross-functional partnership.
• Remote-first mindset. We continue to prioritize the health and safety of our team, with remote work, virtual interviews, and virtual onboarding remaining in place for the foreseeable future.

Compensation Range: $90,000 - $100,000

This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity.

Want to know more?

Check us out at https://www.designit.com/.

Just so you know, we don’t have a dress code, but we do have a strict no jerk policy.

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.