Skip Trace Coordinator

Job Description:

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement
   

We’re Looking For: 

We are seeking a Skip Trace Coordinator who will coordinate and administer various investigative methods/techniques (skip trace) in the pursuit of locating client debtors and client collateral. All duties must be performed within the scope of applicable laws and regulations, operating in a manner that represents professionalism and integrity. The position will primarily use online resources but will also need to create opportunities through developing relationships over the phone.  The Skip Trace Coordinator will be expected to consistently provide high-quality contact results and summarize through verbal and written communication. Reporting to the Skip Trace Manager.

You Will:

• Coordinate and administer various investigative methods/techniques (skip trace) in the pursuit of locating client debtors and client collateral.

• Assist and perform all daily skip trace activities per Skip department standards.

• Maintain a large inventory of accounts and provide regular updates to clients and PAR management. Locate, research, and evaluate new databases to enhance investigative activities and results.

• Maintain current and new vendor contracts and relationships.

• Review and evaluate current vendor effectiveness. Recommend changes to Senior Skip Manager.

• Work with results-driven accountability and production focus.

• Conduct investigative and skip tracing to selected PAR employees.

• May be responsible for specific client accounts assigned by management.

• Have knowledge of and provide daily production reports as instructed by management.

• Generate successful relationships with recovery vendors.

• Maintain a professional attitude throughout all forms of communication.

• Ability to work in a team environment as well as independently with a focus on production and accountability.

• Excellent time management skills and the ability to organize tasks.

• Address all client and managerial communications in a timely fashion.

• Perform other assignments and duties as specified by PAR senior management.

Must-Have’s:

• High School Diploma or equivalent is required.

• One to three (1-3) years of successful investigative (skip trace) experience is preferred.

• One to three (1-3) years of prior experience in the repossession or collections industry is preferred. 

Nice to Have: 

• Excellent organizational and written communication skills.

• Strong computer, internet, and web searching ability with basic knowledge of Google applications

• Adheres to federal/state laws and regulations regarding MSDS, OSHA, and EPA compliance.

• Maintain strict compliance with the GLB – Gramm Leach Bliley Act along with all other local and federal laws relating to customer confidentiality.

• Adhere to the principles of the FDCPA – Fair Debt Collection Practices Act.

Sound like a match? Apply Now - We can't wait to hear from you!
 

Compensation Range of

Hourly: $17.00 - $17.00

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range

Target Bonus Range: $0.00 - $5,000.00

About Us

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions.

We’re a technology company delivering next generation tools to accelerate and simplify remarketing.

We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights.

And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces.

In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers.

Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act.

Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation"  

OPENLANE is an equal opportunity employer and a drug-free workplace.