Site Reliability Engineer

Job Description:

Here at Hometap, we’re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt.

We work hard, and have some fun along the way, too. You don’t have to take our word for it: The Boston Globe and Forbes have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more!

In case you need any more convincing, we also provide competitive compensation, healthcare coverage, unlimited PTO, a generous share package, and a strong culture with plenty of opportunities for team-building and camaraderie.

Interested in joining us on our mission to make homeownership less stressful and more accessible? We’d love to talk.

Who You Are:

We are looking for a highly motivated Site Reliability Engineer (SRE) to join our DevOps team, focusing on enhancing the reliability, performance, and observability of our applications. In this role, you will work closely with software developers and DevOps engineers to ensure our cloud infrastructure and vendor services meet established reliability goals. Your primary responsibilities will also include automating operational tasks and improving incident management processes.

What You Will Do:

• Monitor and enhance system reliability by defining and tracking Service Level Objectives (SLOs).
• Respond to incidents, support and troubleshoot issues, and document lessons learned in a collaborative, blameless environment.
• Automate repetitive tasks and enhance existing CI/CD workflows to achieve higher operational efficiency.
• Optimize application performance and resilience by utilizing metrics from tools such as Sentry and CloudWatch.
• Collaborate closely with developers and vendors to proactively identify and mitigate reliability risks.
• Participate in post-mortem analyses for incidents and outages.

What You Bring:

• 3+ years of experience in a Site Reliability Engineering (SRE), DevOps, or a similar role.
• 1+ years of hands-on experience with AWS services, including ECS, EKS, CloudWatch, Lambda, CloudFront, S3, and DynamoDB.
• 1+ years of experience with observability and monitoring tools, such as CloudWatch, Sentry, Grafana, or Prometheus.
• Basic proficiency in Terraform for infrastructure-as-code implementation.
• Strong troubleshooting and problem-solving skills, with a demonstrated eagerness to learn and adapt.
• Excellent written and verbal communication skills, with the ability to collaborate effectively with cross-functional teams and senior leadership.

Bonus Points:

• Experience working with containerization technologies, such as Docker and Kubernetes.
• Familiarity with CI/CD tools such as GitLab CI, Jenkins, or GitHub Actions.
• Proficiency with Python and JavaScript development.
• Experience conducting post-mortem analysis using common techniques, such as the "5 Whys".

Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast, simple, and straightforward way to access the equity in their home without taking out a loan or having to sell. By investing alongside homeowners, Hometap offers debt-free cash in exchange for a share of their home’s future value — all without any monthly payments over the life of the investment. Through a combination of financial innovation and best-in-class customer service, Hometap enables people to get more from homeownership so they can get more from life.

Hometap believes that our differences are what bring us together, and one of our biggest priorities is creating a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas. All roles here are filled based solely on candidates’ qualifications and our business needs.

Hometap is an equal opportunity employer. We provide employment opportunities regardless of race, age, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, pregnancy, marital, veteran, or disability status. If there is an accommodation that would support your ability to apply and interview with Hometap, please let us know by emailing work@hometap.com.