shared services senior analyst, Partner Contact Center (Remote, US)

Job Description:

Job Description - shared services senior analyst, Partner Contact Center (Remote, US) (250044867)

shared services senior analyst, Partner Contact Center (Remote, US) (

Job Number:

250044867)

Job Posting

: May 29, 2025

Job Posting End Date

: Jun 13, 2025

Location

: US-WA-Seattle-Starbucks Support Center

Is this role eligible for remote or hybrid work?: Yes-Remote

Starbucks - Call Center Support

Pay Range: $26.11 - 44.38 per hour

Bonus Eligible: No

Now Brewing – analyst sr! #tobeapartner 

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.   

As a senior analyst in the PRO Shared Services team, you will provide Tier II case management support for various workstreams across the employee lifecycle in support of US and Canadian partners. You will join a team of partners focused on continuous improvement and providing a seamless partner experience.

Leveraging your previous experience, we will enable you to: 

Research, analyze and resolve a high volume of cases created in response to partners’ issues and questions related to onboarding and other HR processes impacting partners throughout their employee lifecycle.

Ensure timely and accurate data processing while maintaining and protecting personal information of current and separated partners.

Investigate and develop solutions to procedure and process-related issues. Work cross-functionally to promptly resolve operations issues, escalate partner concerns, and respond in a professional and timely manner.

Identify, recommend and implement process improvements. 

Assist in the execution and distribution of standard metric reports, preparation of data and input for management reviews and presentations.

Maintain company records, processes, and related documentation in alignment with current regulations and company policies and procedures. 

We’d love to hear from people with: 

3 years experience working in customer service, human resources, or shared services environment

3+ years’ experience researching, analyzing and problem solving in a fast-paced environment

1 year experience identifying continuous improvement opportunities

1-2 years advising and influencing cross-functional stakeholders at the director level and below in area of expertise (preferred)

Human resources experience or education preferred

Federal and state work authorization requirements knowledge preferred

Experience managing multiple priorities to meet deadlines with a high level of stress tolerance and strengths in detail orientation, planning and organizing

Experiencing handling and securing confidential and sensitive information

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement.   Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. 
*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.  For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.  At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. 
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
 
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.