Services Project Coordinator (Remote) MST/PST Time Zone

Job Description:

Your Impact at Lowe's

As a Services Project Coordinator at Lowe's, you'll be essential in driving customer satisfaction for installation projects and managing workflows from start to finish with precision. Your coordination between customers, service providers, and stores will be key to smooth project execution and relationship building. By applying your problem-solving skills and customer service expertise, you'll directly make a significant impact on a Fortune 50 business.

How We Support You

As an industry leader, we invest in the people and resources needed to grow and win as a team.

• Bonus Potential: When we win, you win. We award front line workers discretionary and profit-sharing bonuses when we succeed.
• Health and Wellbeing: We offer paid time off for vacations, holidays, and sick time, as well as access to top-tier medical, dental and vision insurance.
• Supportive Leaders: Our work environment is characterized by strong collaboration and support. Here, your leaders have your back, respecting your role and supporting you.

Your Day at Lowe's

In this role, you will work remotely, managing installation projects through constant communication with customers, service providers, and stores. You will handle inbound and outbound calls, coordinate schedules, and troubleshoot issues using various tech tools to ensure smooth project execution from start to finish. Your problem-solving skills and adaptability will be crucial as you navigate a fast-paced environment, meticulously document all interactions, and strive to deliver exceptional customer experiences.

Key Responsibilities

• Answer inbound calls from customers, service providers and stores to provide installation job support.
• Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information.
• Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment.
• Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
• In coordination with stores and customers, arrange product delivery to ensure work can begin on time.
• Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
• Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs.
• Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).
• Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration.
• Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.
• Drive for results by consistently achieving goals and completing tasks/activities on time.
• Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback.
• Adapt to a fast-paced environment with evolving process enhancements.
• Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.

Minimum Qualifications

• High school diploma or GED
• 1- 3 years' experience in a customer facing role

Preferred Qualifications

• Bachelor's degree in a related field of study.
• 1 year of experience in project coordination OR experience in remodeling or construction industry
• 1 year of experience working in a Project Management function
• Experience in contact center environment

Benefits

• 401k with up to 4.25% match
• Bi-annual Cash Bonus
• Discounted Employee Stock Purchase Plan (15% discount of strike price)
• Tuition-Free Education
• 10-week Maternity/Parental Leave
• 10% Associate Discount

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Working Conditions

• You will be expected to be accessible during your scheduled work hours via email, chat and/or telephone.
• Your designated work area needs to be distraction free.
• Easy access to your home router for equipment set up.
• The computer and router must be within 6 feet of each other. This is a mandatory requirement from the business.
• You need to have internet access with the following requirements:
• Internet speed has a minimum 20mb/s download, 5mb upload according to your service agreement.
• You can run a speed test by accessing the following: Google Speed Test this link must be accessed by your home computer, not a Lowe's computer or cell phone.
• Run the speed test 3 times and take the highest speed result.

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com

Pay Range: $17.73 - $29.61 per hour