ServiceNow Senior Developer, Emory Healthcare (ETS) | Temporary

Job Description:

Description

The Senior ServiceNow Developer is responsible for creating and maintaining various applications and modules on the ServiceNow platform. The developer will work with business stakeholders to understand their needs and deliver solutions that improve efficiency and user experience. The developer will also use best practices and agile methodologies to ensure high-quality code and documentation.

JOB DESCRIPTION:

• Design, develop, test, and deploy applications and modules on the ServiceNow platform using best practices and agile methodologies.
• Configure and enhance all aspects of ServiceNow, such as workflow, UI, client scripts, business rules, catalogs, integrations, and orchestration, using out-of-box functionality as a strong guiding principle.
• Collaborate with business stakeholders to gather, analyze, and validate requirements, and provide solutions that align with the business objectives and ServiceNow platform strategy.
• Troubleshoot and resolve issues related to the performance, functionality, and security of the ServiceNow applications and modules, and implement preventive measures to avoid future incidents.
• Provide technical guidance and mentorship to junior developers and support staff, and conduct code reviews and quality assurance checks.
• Stay updated on the latest features and developments of the ServiceNow platform and incorporate them into the existing and new solutions, following the ServiceNow best practices and standards.
• Document the design, development, testing, and deployment processes for ServiceNow applications and modules, and maintain the configuration management and version control of the code and scripts.
• Provide design, planning, development, testing, and implementation support across the ServiceNow platform.
• Advise where out-of-box functionality can achieve a desired outcome in lieu of customization. Provide feedback to stakeholders regarding solutions that align with designed ServiceNow capabilities.
• Provide high-level estimations and guidance for breakdown of work into features, epics, and stories, including identifying the need for technical spikes.
• Create working demos and prototypes as necessary, prior to full deployment.
• Review existing implementations and provide recommendations and support for design changes to enhance platform operations and performance.
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MINIMUM QUALIFICATIONS:

• Bachelor’s degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience
• A minimum of 7 years of progressive experience in application systems/administration OR 9 years’ experience without a degree
• Prefer proficiency in at least two computer languages used currently in production
• Must be able to lead problem solving efforts when mission critical systems are interrupted

PREFERRED QUALIFICATIONS:

• A CSA (Certified System Administrator) and CAD (Certified Application Developer) certification from ServiceNow.
• At least 5 years of experience in developing solutions on the ServiceNow platform, with broad exposure to different modules and applications.
• Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
• Strong experience developing forms, reports, dashboards, and complex workflows in the ITSM, ITOM, and ITAM applications.
• Familiarity with User Interface design and User Experience concepts.
• Experience with Employee Center and Catalog development.
• Strong knowledge of ServiceNow scripting languages, such as JavaScript, AngularJS, HTML, CSS, XML, and JSON.
• Strong communication skills and the ability to interact effectively with clients and stakeholders.
• A strong team player and collaborator mindset, with a willingness to share knowledge and learn from others.

PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

NOTE: Tasks related to this position can be performed remotely.