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ServiceNow HAM/SAM Business Analyst / Scrum Master

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Full-time Remote 12d ago

Location:

US

Company:

IT Concepts dba Kentro drives innovation and collaboration, focusing on advancing customer missions while fostering professional growth and community impact.

Summary:

The Business Analyst / Scrum Master will oversee the implementation of ServiceNow's HAM and SAM modules, managing requirements and Agile delivery. Applicants need a bachelor's degree, extensive experience with ServiceNow, and a strong grasp of Agile methodologies.

Requirements:

Hard Skills: Strong understanding of Agile frameworks and backlog management tools (e.g., Jira, ServiceNow Agile), Excellent facilitation, documentation, and communication skills., Familiarity with asset lifecycle processes, license models, and IT asset governance.

Credentials: Bachelor’s degree in computer science, business, management, information systems, engineering or related field.

Experience: 8+ Years of combined experience as a Business Analyst and Scrum Master with ServiceNow, Hands-on experience with ServiceNow HAM and/or SAM modules., Experience working in federal or compliance-driven environments strongly preferred.

Job Description:

Description

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

We are looking for a versatile and detail-oriented Business Analyst / Scrum Master to support the implementation of ServiceNow’s Hardware Asset Management (HAM) and Software Asset Management (SAM) modules. This dual-role position will drive requirements gathering, backlog refinement, testing, and Agile delivery for a federal client, working closely with the Project Manager, developers, and client stakeholders.

Location: Remote within United States

Duration: This position is expected to last through Sept 2026

Key Responsibilities:

  • Conduct requirements gathering sessions and document process workflows, user stories, and acceptance criteria related to HAM/SAM.
  • Serve as Scrum Master for the delivery team, facilitating daily stand-ups, sprint planning, backlog grooming, demos, and retrospectives.
  • Own the HAM/SAM story backlog and ensure alignment with technical feasibility and platform best practices.
  • Collaborate directly with client stakeholders to refine and prioritize features.
  • Support UAT coordination and end-user documentation in lieu of a dedicated QA/test team.
  • Track open action items, risks, and decisions across working sessions.
  • Help manage delivery cadence and align sprint goals with contract deliverables and resource availability.
  • Serve as a key communication link between developers and business/technical stakeholders.
  • Effectively lead and operationalize meetings to deliver a consensus on the desired outcomes.
  • Collaborate with a diverse group of internal and external stakeholders, with the ability to effectively communicate with all audiences.