Service Technician - Cognition Cyclery - San Mateo, CA

Job Description:

A Service Technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding in store brand experiences. A Service Technician works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better. Service Technicians work collaboratively and hands-on with staff and local riders as a host, mentor, brand advocate, and technical service ace. The Service Technician provides exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.

Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.
Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert
Assists customers in an enthusiastic and courteous manner; provides “wow” customer service.
Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs
Advises and assists customers with their product/service selection without bias.
Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.
Assists with bike sales with technical consulting, and any other bike floor duties as needed.
Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction
General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
Proficiency in Lightspeed point of sale systems and store operational websites
Regular, dependable attendance and punctuality.

Passion for cycling and the Specialized brand
Bike shop / Bike mechanic experience preferred
Excellent communication with the ability to effectively interact with riders and team members
Must be able to work as business dictates which includes weekends
Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
Able to lift at least 50 lbs. or more and use proper lifting skills.

Competitive health care (Medical PPO or HDHP)*
Dental*
Vision*
Health Savings Account (HSA)
Short and Long Term Disability
Company sponsored life insurance
Optional Term Life Insurance
Optional Critical Illness insurance
Optional Critical Accident insurance
Competitive vacation package*
401(k) with match
8 Weeks paid parental leave
Paid company holidays
Employee discounts on all product
Deep partner retail discounts
Fitness & Events Reimbursement
Employee Assistance Program
Commuter Benefits *if applicable in state
Compensation: $17-$21hr
*For eligible employees