Service Coordinator
Apply NowCompany:
Cennox is a global company that provides comprehensive, centrally managed field services for clients across various industries.
Summary:
This role involves ensuring quality standards and timely documentation for customer service. Applicants should have office experience and a high school diploma or equivalent.
Requirements:
Hard Skills: Knowledge of standard office practices, including the ability to operate computers, email, and MS Office, with efficient keyboarding, Organized with the ability to multi-task and maintain a high level of attention to detail, Ability to provide outstanding customer service via phone and email correspondence with customers and field staff, Problem-solving and decision-making capabilities, Motivated self-starter with the ability to work independently with moderate supervision, Ability to meet deadlines in a busy environment
Experience: Experience in an office environment, preferred
Job Description:
Cennox wants all employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Therefore, everyone is encouraged to apply for employment with Cennox.
Cennox is currently seeking a remote-based Service Coordinator to help ensure our quality standards are met. This role is responsible for ensuring the quality of the work we do for our customers, as well as the completion of all necessary documentation and additional requirements in a timely manner. This full-time position offers insurance and 401k benefits, and the chance to become part of a rapidly growing company.
Duties & Responsibilities:
- Review photos and work orders sent in by field technicians to ensure accuracy and compliance
- Miscellaneous jobs, such as filing, copying, answering phones, etc., as assigned
- Perform other duties as assigned
Skills Required:
- Knowledge of standard office practices, including the ability to operate computers, email, and MS Office, with efficient keyboarding
- Organized with the ability to multi-task and maintain a high level of attention to detail
- Ability to provide outstanding customer service via phone and email correspondence with customers and field staff
- Problem-solving and decision-making capabilities
- Motivated self-starter with the ability to work independently with moderate supervision
- Ability to meet deadlines in a busy environment
Experience and Education:
- Experience in an office environment, preferred
- High school diploma or equivalent
Physical Requirements:
- Ability to sit and stay focused for long periods of time, with finger dexterity for keyboarding
- Vision correctable to 20/20
Total Rewards:
- Eligible for 401k after one year of employment
- Eligible for health, dental, vision, and life insurance after an initial 60 days of employment
- Eligible for paid holidays and paid vacation after qualifying continuous employment
Company Overview:
Cennox is a global company that provides comprehensive, centrally managed field services for our clients across a range of industries. Visit us at www.cennox.com to learn more.
Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
