Service BDC Representative
Apply NowLocation:
Shiloh, IL, US
Company:
Auffenberg Hyundai is a growing automobile dealership offering a state-of-the-art facility and a customer-focused service team.
Summary:
The Service BDC Representative will handle customer inquiries and resolve issues as the first point of contact. Basic computer skills and a customer-focused attitude are essential.
Requirements:
Hard Skills: customer service, call center operations, problem-solving, documentation, communication
Job Description:
Job Summary:
We are seeking a dedicated and customer-focused Service BDC Representative to join our service team. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about our products and services. Your goal is to ensure customer satisfaction through professional, prompt, and courteous service.
Key Responsibilities:
- Basic computer skills are a MUST
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Handle a high volume of inbound and/or outbound customer calls in a timely and professional manner
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Identify customer needs, clarify information, and provide solutions or alternatives
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Resolve customer complaints with empathy and efficiency
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Use call center software, CRM systems, and knowledge bases to research and document interactions
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Follow communication “scripts” when handling different topics
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Escalate unresolved issues to the appropriate internal teams or departments
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Maintain a positive, empathetic, and professional attitude toward customers at all times
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Meet or exceed individual and team performance goals
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Stay informed about company policies, product updates, and procedures
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Adhere to call center policies regarding attendance, punctuality, and data security
Apply today and we would love to schedule an interview to meet with you!
