Service Associate

Job Description:

Service Associate

Overview

Small enough to care. Big enough to deliver.

A Service Associate provides a wide variety of customer service and teller functions involving the payment and receipt of money, customer accounts, and other general banking services. Participates actively in referrals of other bank products and services. Services customers with their accounts by accepting and processing deposits of all types in accordance with bank policies and procedures

Responsibilities

• Performs service associate daily duties in a teller window:
• counting, strapping, verifying, packaging currency and coin
• learns and uses products and services and related information
• follows concepts and procedures outlined in the training and department policies adhering to regulatory requirements and customer service expectations.

• Services customers with their accounts by accepting and processing deposits of all types in accordance with bank policies and procedures:
• Cashes checks, pays savings withdrawals, issues travelers checks, money orders, cashier's checks, and other services
• Provides deposit account information to personal and business customers
• Interacts with customers and other employees in a pleasant and friendly manner

• Associates at designated offices will learn and perform additional operational and customer service duties involving the handling and processing of collection items, foreign currency, and fed tax payments.
• Associates at all other branch locations will be exposed to additional operational and customer service duties involving the closing of accounts, redeeming of certificates of deposit, processing of returned items, balancing of coin machine, and upon training, have the opportunity to open accounts. Branch associates also escort customers to and from the safe deposit vault following proper procedures.
• Refers bank products and services to customers, as opportunities arise.
• Participates in the Service Associate Scorecard program which involves various measurement systems, testing, and performance expectations. Works within the SA development program to improve knowledge, experience and performance.
• Balances own cash drawer and prepares cash blotter. Notifies supervisor of any offages and follows review procedures.
• Processes night drop deposit bags and envelopes.
• Performs other operational duties associated with teller operations:
• Balances and processes various accounts for the bank
• Operates the function of the collection window
• Performs a variety of clerical tasks as assigned

Qualifications

• High school diploma or general education degree (GED)
• One to three months related experience and/or training; or equivalent combination of education and experience.

The Perks!

• Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
• Career development and continuous learning opportunities
• Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more

• 100% vested 401(k) Retirement Plan with company match

• Medical, Dental, and Vision insurance
• Flex spending plan & Health savings accounts with employer contribution
• Student Loan Debt Reduction Program
• Employee Stock Ownership Plan
• Employer provided group life insurance with option to purchase additional life insurance for you and your family members
• Employer provided long term and short term disability insurance
• Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance, and Hospital Indemnity
• Wellness Program
• Free banking services and other financial services discounts
• Take Your Dog to Work Day in June
• Employee Rally Day- a day of celebration and recognition!

RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of respect and belonging that is reflected in the workplace and the communities we serve.

Let's build something great, together.