Server Assistant (Busser)

Job Description:

As a major player in the gaming and hospitality industries across California, Florida, and now Texas, we're expanding our reach in the Texas market with a mission to redefine the entertainment landscape. Driven by innovation and corporate excellence, our team thrives on curiosity, strategic vision, and a commitment to integrity, quality, and good judgment. Company culture at Champions is of the utmost importance to us. We seek individuals who view the world through a lens of unlimited possibilities, and who value people above everything else.
The Server Assistant is responsible for providing food, beverages, and exemplary customer service to members and guests. Displaying a positive attitude with having knowledge about the food and beverage menu will ensure member/guest satisfaction and retention.

Responsibilities:

• Help maintain the culture and positive vibe of the brand experiences while serving guests
• Set up tables before service with appropriate utensils and napkins, and bus tables by removing dirty dishes and trash
• Assist in placing the appropriate tableware guests need to enjoy their meal
• Master memorizing the menu and recommending appetizers, meals, and drinks
• Deliver food orders to guests quickly and accurately
• Check in with guests to ensure their experience is satisfactory
• Deliver a memorable dining experience by resolving all guest issues promptly and professionally
• Adhere to all health and safety regulations
• Promptly clear, clean, and reset tables between courses and after guest departure
• Refill water glasses and assist with beverage service as needed
• Ensure cleanliness and organization of the dining area and service stations
• Assist servers with running food, delivering bread, setting tableware, etc.
• Monitor guest needs discreetly and anticipate requests without interrupting the dining experience
• Maintain a professional demeanor and appearance at all times
• Support the flow of service during busy periods and special events
• Communicate effectively with servers, hosts, and kitchen staff to ensure guest satisfaction
• Other duties, responsibilities, and requirements may be assigned as necessary

Skills & Abilities:

• Must be 18 years or older
• Prior experience in a restaurant or hotel is preferred, or Prior expertise in fine dining or upscale hospitality.
• Food Handler’s Certification & TABC Certification
• Ability to adhere to all company policies and the code of conduct
• Exemplary time and resource management, including good attendance
• Ability to cope with fast-paced environments and a team-oriented environment
• Knowledgeable about the Company’s food and beverage menus
• Ability to speak and write in basic English
• Strong attention to detail, cleanliness, and organization
• Excellent communication and interpersonal skills
• Professional appearance and demeanor
• Ability to stand, walk, and lift up to 30 pounds during shifts
• Flexible availability, including nights. Work varied shifts, to include weekends and holidays, preferred availability 2pm-12am