Senior Technical Account Manager
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InfoSend, Inc. provides secure, data-driven print and mail solutions for various industries.
Summary:
The Senior Technical Account Manager will oversee the setup and delivery of print and mail programs for clients, ensuring accurate data management and project coordination. Applicants need a Bachelor’s degree, 4+ years of relevant experience, strong analytical skills, and excellent communication skills.
Requirements:
Hard Skills: Strong analytical skills and experience working with structured data formats (CSV, JSON, XML, etc.)., Proficiency in Microsoft Excel and Word; familiarity with corporate network environments., Experience with Adobe Creative Suite is a plus., Familiarity with Oracle XML or similar data sources is a plus.
Credentials: Bachelor’s degree or equivalent work experience required.
Experience: 4+ years of experience in a B2B environment, preferably with technical project or data-focused responsibilities.
Job Description:
InfoSend, Inc. is a trusted provider of secure, data-driven print and mail solutions for clients across industries including healthcare, utilities, transportation, and government. We specialize in converting raw data into clear, accurate, and timely physical communications.
We are looking for a Senior Technical Account Manager to manage the setup and ongoing delivery of print and mail programs for new and existing clients. This is a highly technical, hands-on role that combines data file analysis, project coordination, and client communication.
You will work cross-functionally with departments like IT and Production to ensure projects launch smoothly, and that client data is accurately interpreted, mapped, and executed. The ideal candidate is detail-oriented, technically savvy, and confident managing both people and projects.
Schedule: Monday through Friday- 8:30am-5:00pm PST
Remote Position – This role is fully remote in the following states: CA, UT, AZ, NV, and OR. However, if you are located in California and within commuting distance of our Anaheim headquarters, the position will follow a hybrid schedule.
Responsibilities:
· Manage multiple client implementations simultaneously, acting as a primary point of contact throughout the onboarding process.
· Review and interpret raw data files (CSV, pipe-delimited, JSON, XML, etc.) to define project requirements and ensure accuracy in output.
· Gather detailed documentation and communicate requirements clearly to internal teams, especially IT and Production.
· Prepare visual aids, mapping documents, and other reference materials to streamline project execution.
· Ensure all internal tasks are executed on time and to the highest standards of quality.
· Collaborate closely with clients to answer questions, resolve issues, and manage change requests.
· Serve as a technical liaison between the client and internal departments.
· Maintain accurate internal records through documentation, CRM notes, checklists, and communication logs.
· Support long-term client relationships by assisting with program updates, enhancements, or troubleshooting needs post-launch.
· Contribute process improvement ideas to the Client Services team and provide regular project updates to leadership.
Benefits
· Medical, Dental, Vision, and Life Insurance
· Supplemental Insurance Options
· Flexible Spending Account (FSA)
· 401(k) with Generous Company Match
· Bonus Opportunity
· Paid Time Off (PTO), Sick Leave, and Holiday Pay
· Work-Life Balance
· Employee Assistance Program (EAP)
· Stability
