Senior Service Sales Executive

Job Description:

Job Description

Sr. Service Sales Executive

Able to reside in New York, Boston, New England or Connecticut

Position Profile

Drive recurring revenue through innovative partnership development and strategic service sales while acting as a trusted advisor to leading OEMs.

Job Duties and Responsibilities

• Identify and secure net new partnership agreements with fast-growing OEMs across sectors such as automation, material handling, retail, healthcare, and manufacturing.
• Lead GTM conversations with key executives to align service programs—including consulting, full-service lifecycle management, IT services, and digital training—with business goals.
• Build long-term, multimillion-dollar revenue streams through disciplined networking, strategic planning, and executive-level engagement.
• Collaborate with pre-sales, design, and consulting teams to establish agreements and drive partner success while expanding the Service Advantage Business Playbook.

Qualifications Must Have

• Minimum of 10 years of sales experience, including 10+ years in services sales, business development, or strategic selling roles.
• Proven ability to position complex service engagements and build strategic partnerships with a strong record of net new business growth.
• Excellent communication, storytelling, and negotiation skills, with strong leadership, analytical, and organizational capabilities.
• Demonstrated expertise in prospecting, networking, and managing complex deals using CRM and forecasting tools.

Knowledge, Skills, and Abilities

• Experience in positioning complex service engagements, strategic partnerships, and/or strategy consulting, leveraging relationships and partnerships to expand net new business.
• Industry expertise.
• Ability to help partners monetize Ricoh.
• Demonstrated financial, business acumen, and business planning experience.
• Excellent prospecting and networking skills—trade shows, events, and leveraging your existing contacts and relationships.
• Strong ability to create alliances, build partnerships, and design sales opportunities in collaboration with the partner community and Ricoh vertical accounts teams.
• Skillful in negotiations with complex deals while driving profitable business.
• CRM proficiency and strong forecasting and activity management skills.
• Possesses strong leadership ability and sound judgment and decision-making abilities.

Excellence in Communication/Ricoh Story

• Showcase Ricoh Service Advantage and our Ribbon of Value around GTM initiatives that impact OEM’s service promise to their end-user customers.
• High degree of confidence in becoming a thought leader, presenter, and sales executive around Technology Adaptation and Support concepts outlined in our Ribbon of Value.
• Must be a great storyteller and curious listener.
• Execute business development strategies that drive net new signings and annual revenue goals. This is an individual contributor sales role.

Qualifications (Education, Experience, and Certifications)

• 4-year college degree required.
• 10+ years of sales experience required.
• A minimum of 10 years in services sales, business development, or similar strategic selling roles in technology services required.

The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.