Senior Salesforce Business Analyst
Apply NowCompany:
Briljent is a solutions-based company focused on delivering innovative ideas through embracing differences in professional qualifications.
Summary:
The Senior Salesforce Business Analyst will lead a consulting engagement focused on improving Medicaid operations through Salesforce enhancements. Applicants should have extensive Salesforce experience and relevant certifications along with a background in healthcare projects.
Requirements:
Hard Skills: Salesforce Service Cloud, Public Sector Solutions, Agile user stories
Credentials: Salesforce Administrator certification, Service Cloud Consultant certification
Experience: 10+ years of progressively responsible Salesforce business-analysis experience, including three or more full-lifecycle implementations., Prior client-facing leadership on healthcare IT or Medicaid projects.
Job Description:
Briljent is seeking a Senior Salesforce Business Analyst / Technical Subject-Matter Specialist IV to lead a 500-hour consulting engagement for a state Department of Health (DOH). You will assess the agency’s existing Salesforce Service Cloud and Public Sector Solutions (PSS) orgs, document current-state processes, define future-state design principles, and deliver an actionable expansion roadmap that improves Medicaid / HHS operations and stakeholder experience.
**This role will require minimal travel to New York.**
Essential Duties:
Facilitation & Analysi
Briljent is seeking a Senior Salesforce Business Analyst / Technical Subject-Matter Specialist IV to lead a 500-hour consulting engagement for a state Department of Health (DOH). You will assess the agency’s existing Salesforce Service Cloud and Public Sector Solutions (PSS) orgs, document current-state processes, define future-state design principles, and deliver an actionable expansion roadmap that improves Medicaid / HHS operations and stakeholder experience.
**This role will require minimal travel to New York.**
Essential Duties
Facilitation & Analysis
- Plan and run discovery workshops with business and IT stakeholders to capture requirements, pain points, and future goals
- Produce clear design principles and guardrails for scalable, high-quality Salesforce solutions
Technical Assessment
- Conduct a comprehensive org health check (metadata, code, data model, integrations, security, performance, compliance)
- Document findings, risks, and remediation priorities; present recommendations to executive and technical audiences
Road-mapping & Delivery
- Create a phased PSS expansion roadmap—including timeline, resourcing, quick wins, and long-term initiatives
- Draft Agile user stories and mentor client staff on backlog creation and prioritization
Collaboration
- Coordinate with Salesforce, DOH IT, and cross-functional teams to ensure alignment with enterprise security, data governance, and performance standards
- Provide ad-hoc configuration advice and knowledge transfer to accelerate adoption of out-of-the-box functionalityPlan and run discovery workshops with business and IT stakeholders to capture requirements, pain points, and future goals
- Produce clear design principles and guardrails for scalable, high-quality Salesforce solutions
Technical Assessment
- Conduct a comprehensive org health check (metadata, code, data model, integrations, security, performance, compliance)
- Document findings, risks, and remediation priorities; present recommendations to executive and technical audiences
Road-mapping & Delivery
- Create a phased PSS expansion roadmap—including timeline, resourcing, quick wins, and long-term initiatives
- Draft Agile user stories and mentor client staff on backlog creation and prioritization
Collaboration
- Coordinate with Salesforce, DOH IT, and cross-functional teams to ensure alignment with enterprise security, data governance, and performance standards
- Provide ad-hoc configuration advice and knowledge transfer to accelerate adoption of out-of-the-box functionality
