Senior Sales Support Specialist (Remote)

Job Description:

Job Title:

Senior Sales Support Specialist (Remote)

Job Description

We are looking for a Sales Support Specialist to join our team! The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks.

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Sales Support Specialist position at Concentrix is just the right place for you!

As a remote Sales Support Specialist, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.”  Along the way you will have access to excellent training opportunities to grow and an attractive benefit package, including, medical insurance and more. At Concentrix, you can Own Your Future!

WHAT YOU WILL DO IN THIS ROLE 

• Maintain quote documentation with accurate pricing and configurations

• Maintain sales demonstration tools and applications to support sales teams

• Work within a few sources of data/systems to produce an outcome with some variability

• Develop and deliver sales presentations and trainings

• Maintain up-to-date awareness of company activities and industry trends

• Provide follow up on opportunities or inquiries

• Work with customers in person, by phone, email, or live chat to help diagnose problems and research information about the use of a product or service

• Troubleshoot problems and assist customers to understand why a product is notworking or service is not meeting expectations

• Identify and summarize moderately complex issues for management review

• Enter and maintain all necessary data and information to remain compliant with all FDA requirements.

• Work with customers by phone or email to help diagnose problems and research information about the use of a product or service

• Other responsibilities, as assigned

YOUR QUALIFICATIONS

• 2+ years of experience in Support role

• 2+ years working in a call center environment

• Knowledge of Microsoft products

• Have necessary skills for email, phone and video communication

• Handle confidential information with complete integrity

• Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines

• Accustomed to identifying and recommending corrective action for moderately complex issues

• Experience following scripts and processes according to contractual agreements

• Experience learning new technology and data

• Strong attention to detail

• Comfortable working with multiple technology platforms and navigating multiple screens

• Ability to work Monday through Friday, 10 a.m. - 7 p.m. central standard time.

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary range for this position is $36,200 -$40,900, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. (Pay rate will not be below applicable minimum wage)

• DailyPay enrollment option to access pay "early," when you want it

• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

• Health and wellness programs with trained partners to help promote a healthy you

• Mentorship programs that support your rewarding career journey 

• Work-from-home convenience with company-supplied technologies

• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

The deadline to apply to this role is June 2nd, 2025

Location:

USA, TN, Work-at-Home

Language Requirements:

English (Required)

Time Type:

Full time2025-04-30

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.